Syed Naeem
Operations & Business Development Manager at Fakhruddin General Trading LLC- Claim this Profile
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English Professional working proficiency
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Urdu Full professional proficiency
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Bio
Abdul Rahman
Having good Management skill. Specially in Managing customer care department and dealing with corporate customers, is the key of his career growth.
Meiraj Hussain 🎈
I have seen Syed grow from an assistant to an sales and service leader at Fakhruddin. He has first class communication and interpersonal skills, understands the international trading business, has been instrumental in introducing e-commerce, customer measurement metrics and service levels and standards. He understands the full cycle of customer journey from initial contact through to successful sales, repeat orders, credit risk to working with clients to collect money. A first class man with a bright future.
Abdul Rahman
Having good Management skill. Specially in Managing customer care department and dealing with corporate customers, is the key of his career growth.
Meiraj Hussain 🎈
I have seen Syed grow from an assistant to an sales and service leader at Fakhruddin. He has first class communication and interpersonal skills, understands the international trading business, has been instrumental in introducing e-commerce, customer measurement metrics and service levels and standards. He understands the full cycle of customer journey from initial contact through to successful sales, repeat orders, credit risk to working with clients to collect money. A first class man with a bright future.
Abdul Rahman
Having good Management skill. Specially in Managing customer care department and dealing with corporate customers, is the key of his career growth.
Meiraj Hussain 🎈
I have seen Syed grow from an assistant to an sales and service leader at Fakhruddin. He has first class communication and interpersonal skills, understands the international trading business, has been instrumental in introducing e-commerce, customer measurement metrics and service levels and standards. He understands the full cycle of customer journey from initial contact through to successful sales, repeat orders, credit risk to working with clients to collect money. A first class man with a bright future.
Abdul Rahman
Having good Management skill. Specially in Managing customer care department and dealing with corporate customers, is the key of his career growth.
Meiraj Hussain 🎈
I have seen Syed grow from an assistant to an sales and service leader at Fakhruddin. He has first class communication and interpersonal skills, understands the international trading business, has been instrumental in introducing e-commerce, customer measurement metrics and service levels and standards. He understands the full cycle of customer journey from initial contact through to successful sales, repeat orders, credit risk to working with clients to collect money. A first class man with a bright future.
Credentials
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sales development
PHILIP MORRIS (PAKISTAN) LIMITEDApr, 2010- Sep, 2024
Experience
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Fakhruddin General Trading LLC
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United Arab Emirates
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Construction
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1 - 100 Employee
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Operations & Business Development Manager
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Jun 2014 - Present
Key Competency:-01. Leave management and staff allocation total 60 sales staff including 8 category manager’s direct reporting 02. Engage in outlets Management total 6 outlets. Opening & closing , staff allocation, items display and others showroom related activities and setup of new outlet.03. Expert in admin related works like coordination with landlord for contract renewal, stationery printing, staff uniform , dewa & internet connection , showroom maintenance etc.04. Accounts Management: developing business with Key customers and follow up with deactivated customers in 2017 my contribution to total revenue 5.5million (dhs) business from deactivated from different countries mostly outside UAE. 05. Conflicts management: playing key role between sales , customers and collection team also involved in legal matters of the customers related issues. 06. Supervising accounts receivable & cash dept.07. International Travel for business development ,to Analysis New Business opportunities, overall Market Survey, Payment Collection and Business agreements. Many times Travel to Muscat Oman, Saudi Arabia ,Pakistan and upcoming visits to Africa and all GCC Countries.•To make the monthly business review reports highlighting the Sales, Stock KPIs as defined for example Salesman wise, Class wise, Branch wise, Invoice type wise, Sale type wise, item wise, customer wise, region wise etc•To exceed monthly cash collection targets whilst ensuring effective customer relations are maintained properly •To facilitate coordination between various departments in day to day operations which are critical for sales and collection for example 1) Visa issuance, renewals, transfer of staff and its effect on the commission plan and payouts to the right people, correcting those effects, 2) Ensuring all required documents/certifications for selling etc are organized.•Ensure timely and regular escalation of issues affecting collections to the Accounts & Sales Managers
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Team Leader Collection Department
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Aug 2010 - Jun 2014
To Supervise accounts receivable dept.To exceed monthly cash collection targets whilst ensuring effective customer relations are maintained properly. To Develop and build good working relationships with key internal stake holders, account managers, external customers; collections & legal’s. Conduct weekly review sessions with Accounts and Finance Managers to review the outstanding customer debt position; agree and execute next steps accurately.Ensure timely and regular escalation of issues affecting collections to the Accounts & sales ManagersWork with G.M sales and account Managers in ensuring timely management, resolution and administration of customer inquiries related to bill disputes; setting up of payment arrangements, invoices adjustments, refunds and ultimately collecting the outstanding overdue balances.Ensure all individual targets and key performance indicators are consistently met which is not effecting to Annual goals, in this regards doing bi-monthly review and find out the gap.Recognize, propose and drive enhancements to ensure weaknesses/gaps are addressed in the collections processes and systems.To supervise the daily cash circulation of four outlets and deposit into different banks accountsFollow up for payments with regular visits to key accounts.Reconcile account statement after submission of invoices and statement.To provide assistance to more than 32 salesman working in different branches.
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Philip Morris International
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Switzerland
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Tobacco Manufacturing
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700 & Above Employee
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Sales Executive
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May 2009 - Aug 2010
To achieve the sales target in terms of volume and revenue on monthly and yearly basis.Monitoring and handling the supply, availability and visibility issues by daily market visits.Area visit planning & route's restructuring for cost effective distribution and incremental sales.Proper utilization of company assets.Designed and implemented the sales & distribution structure, route / shop, coverage plans and sales policy manual.Analysis of the competitor’s activities in the area assigned.Daily sales reviews with sales team.
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Direct Consumer Contact
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Pakistan
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Advertising Services
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1 - 100 Employee
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Field Supervisor
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Apr 2008 - Mar 2009
supervision of field promotion activities of Head & shoulder daily market visit and assigning different task to field staff.having experience to promote Pakistan leading brands safe guard,head &shoulder,pampers and Ariel etc. supervision of field promotion activities of Head & shoulder daily market visit and assigning different task to field staff.having experience to promote Pakistan leading brands safe guard,head &shoulder,pampers and Ariel etc.
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Education
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2006 - 2008
FUUAST Islamabad
Master of Business Administration (M.B.A.), Marketing
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