Experience

City Tours Singapore

• Travel Arrangements
• 1 - 100 Employee

• Marketing Executive

  • Jan 2022 - Present

  - Conduct market research on upcoming projects.- Create marketing materials and digital assets to support projects.- Create marketing concepts and developing message.- Sales planning activities such as launches of product and product development.- Plan marketing strategies and budgeting for current and upcoming projects.- Google Business through SEO & SEM.- Influencer marketing.- Handle day-to-day Social Media activities - Conduct market research on upcoming projects.- Create marketing materials and digital assets to support projects.- Create marketing concepts and developing message.- Sales planning activities such as launches of product and product development.- Plan marketing strategies and budgeting for current and upcoming projects.- Google Business through SEO & SEM.- Influencer marketing.- Handle day-to-day Social Media activities



TDCX

• Singapore
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Client Services Associate

  • Jun 2021 - Dec 2021

  - Provide post-sales Digital Marketing troubleshooting support through LIVE chats & email to client's B2B customers.- Perform data analysis and execute data-informed initiatives that will improve and drive business growth.- Identify trends to enhance the partner support processes, optimise workflows, and improve operational efficiency. - Provide post-sales Digital Marketing troubleshooting support through LIVE chats & email to client's B2B customers.- Perform data analysis and execute data-informed initiatives that will improve and drive business growth.- Identify trends to enhance the partner support processes, optimise workflows, and improve operational efficiency.



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Care Representative

  • Jan 2021 - May 2021

  - Handle emails and calls to ease customers through tough situations.- Facilitate in grant applications such as Financial Assistance and Loan Grants.- Assist in Stay Home Notice enquiries and requests for customers. - Handle emails and calls to ease customers through tough situations.- Facilitate in grant applications such as Financial Assistance and Loan Grants.- Assist in Stay Home Notice enquiries and requests for customers.



DBS Bank

• Singapore
• Banking
• 700 & Above Employee

• Customer Service Executive

  • Apr 2020 - Oct 2020

  - Specialized in Unsecured Loans- Handle email and calls- Expert in Student Loans, Loan Assist, Personal Loans, and Credit Cards.- Exceeding KPI within the first month.- Problem solver for customer.- Cross-selling for sales incentives of unsecured loan products. - Specialized in Unsecured Loans- Handle email and calls- Expert in Student Loans, Loan Assist, Personal Loans, and Credit Cards.- Exceeding KPI within the first month.- Problem solver for customer.- Cross-selling for sales incentives of unsecured loan products.



Singapore Police Force

• Singapore
• Law Enforcement
• 700 & Above Employee

• Police Officer

  • Sep 2014 - Sep 2016

  - National Service Police Officer- Group Leader in charge of several officers while patrolling.- Versatile in job scope, by patrolling, operator in operations room, staff assistant for regular, and maintenance officer.- Gold Award for the number of proactive arrests.- Commander's award for good arrests. - National Service Police Officer- Group Leader in charge of several officers while patrolling.- Versatile in job scope, by patrolling, operator in operations room, staff assistant for regular, and maintenance officer.- Gold Award for the number of proactive arrests.- Commander's award for good arrests.



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• Freelance Photographer

  • Jun 2012 - Mar 2016