Experience

GRC Partners Asia

• Singapore
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Software Implementation Consultant

  • Jun 2016 - Present

  • Involve with an end-to-end Project Implementation Process from requirement gathering, system analysis, business solution including workflow and form design, report design, specs and technical writer, system implementation process, software/server Installation, User Accepting Testing (UAT), Quality Assurance (QA), User’s training and LIVE support. • Involve with an end-to-end post project implementation from system support, troubleshooting, Change Request (CR) process and customer support. • Manage and supervise India based subordinates. • Major in Risk Management System and Incident Management System design Current and previous major projects involvement:  National University Health System SG (NUHS) (Risk) 2022  National Healthcare Group SG (NHG) (Risk) 2022  Permodalan Nasional Berhad (PNB) (Risk & Incident) 2019  Tenaga Nasional Berhad (TNB) (Risk & Incident) 2013  Bumi Armada Berhad (Risk) 2012 The products used for the above projects are mainly SAI360 and Pentaho BI, major in GRC and EHS System solution. Show less



INFINITE COMPUTER SOLUTION SDN. BHD

• Senior Analyst

  • Sep 2015 - May 2016

  • Involved in a day-to-day support center task for internal banking system. • Provided a single point of contact and support for customers through voice, email, web and other relevant channels in relation to application related incidents and requests. • Worked as a team providing coverage on 7 days a week, 24 hours per day (24/7) basis. • Managed First Call resolutions on application related incidents and requests within the Level I support team and in case of requirements, escalate to Level II or Level III application support teams with relevant diagnosis and documentations. Show less



GRC Partners Asia SDN. BHD

• Senior System Engineer (consultant)

  • Dec 2011 - Jun 2014

  From Networking person, I’ve move to software person as a consultant. During this time, I'm exposed to the Risk Management System and Incident Management System. • Configured web-based system namely Cintellate (currently known as SAI360). This application is an EHS based. • Troubleshoot system and problem solving at site. • Involved in system design and implementation. • Specs writing and User's requirement, system testing QA and bug fixing. • Supported and troubleshoot problems related with PC / Server component, OS, TCP/IP (wired / wireless) Windows based system. • Supported and troubleshoot server, network, and User's connectivity. • Operated and maintained servers, network, and User's support (internally). Show less



Cosmopoint SDN. BHD

• Malaysia
• Education Administration Programs
• 1 - 100 Employee

• Information Technology Executive

  • Aug 2010 - Oct 2011

  During this time, my position is the IT Admin of these small private university in Kuala Terengganu. Most of my task related to hardware and software, maintenance and management. I’m also needed to take care of the existing old system to make sure it will run smoothly. These are my job scope during this time: • Supported and troubleshoot issues related with PC / server component, OS, TCP/IP (wired / wireless) Linux and Windows based system. • Supported and troubleshoot server, network, and User's connectivity. • Operated and maintained servers, network, and User's support process. • Responsible for collecting performance data for Internet Broadband services and providing related report. • Performed computer hardware and software installation, configuration, upgrade, and maintenance. • Monitored and attended to related support on virus activity in Campus's network. • Introduced, implemented, and maintained internet filtering, access control and cache proxy server of Campus's network for better control and performance. Show less



SKALI Web Services SND. BHD

• Information Technology Executive

  • Dec 2007 - Jun 2010

  This is my 1st official job, doing the regular network people do, sorting the hardware and software of the company. Most of my task during this period are: • Supported and troubleshoot problems related with PC / Server component, OS, TCP/IP (wired / wireless) Linux and Windows based system • Supported and troubleshoot servers, network, and User's connectivity. • Operated and maintained servers, network, and User's support process. • Responsible for collecting performance data for Internet Broadband services and providing related report. • Performed computer hardware and software installation, configuration, upgrade, and maintenance. • Monitored and attended to related support on virus activity in the network using Kaspersky Administration Kit (KAT). • Provided User's manual on how to use any application related to work for the company. • Provided training/guide for new IT staff on the performance of their task (installation, troubleshooting, Linux, network and etc.) • Involved in Manage Portal Services (MPS) as a contact person for server, domain, web services and technical support. Show less