Syed Mehar Ali Shah
Team Lead Security Operations Center at High Tech Innovations, LLC- Claim this Profile
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English -
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Urdu -
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Hindko -
Topline Score
Bio
Credentials
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Cybersecurity Fundamentals for Engineers
ConnectWiseAug, 2021- Oct, 2024 -
MCSA: Windows Server 2016 - Certified 2018
MicrosoftAug, 2018- Oct, 2024 -
MCSE: Cloud Platform and Infrastructure — Certified 2018
MicrosoftAug, 2018- Oct, 2024 -
Project Management Professional (PMP)
Project Management InstituteJul, 2020- Oct, 2024 -
Project Management Professional (PMP)®
Project Management InstituteJul, 2020- Oct, 2024
Experience
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High Tech Innovations, LLC
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Team Lead Security Operations Center
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Dec 2020 - Present
-Develop Standard Operating Procedures (SOPs) and use cases for monitoring and handling different types of security events.-Threat intelligence gathering to ensure that detection methods are effective against current threats -Monitoring alert queues, responding to security alerts.-Handling events as part of the Security Incident Management Process.-Act as a Tier 2 triage contact, collecting data and information to inform and advise the Security Incident Response Team. -Work with both internal and external partners to investigate, remediate, and clean up after security incidents.-Prepare detailed intelligence reports, providing information on findings, status and progress of investigations, as well as vulnerability and risk factors-Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.-Configuration and maintenance of security devices i.e. Firewalls-Configure and setup policies on EDR software SentinelOne.
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NOC Support Specialist
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Jan 2017 - Dec 2020
Being NOC Support Specialist, I am supposed to-Implement, maintain and monitor client’s network, servers and desktops.-Provide Tier2 network support, monitoring, and troubleshooting of client’s network, servers and desktops.-Track, resolve and close trouble tickets.-Support, diagnose and resolve technical issues related to hardware and software.-Check and Fix Critical Event Issues on the active directory.-Deploy Group policy in the domain environment on the active directory.-Initiate QC (Quality Check) and RMA (Return Merchandise Authorization).-Maintains data security and ensures integrity, protection of all client information.-Implements data integrity measures as well as daily system backups.-Initiates backup process, data recoveries and other disaster recovery contingencies.-Conducts regular audits to ensure all frameworks and processes that have been integrated into the system are working properly, efficiently and in accordance with the goals, objectives and standards of High Tech Innovations.-Install, maintain, support and update all Microsoft windows operating systems for all workstations and servers within a specific network.-Developed documentation on standards and troubleshooting processes to improve overall efficiency and productivity of network operations personnel.-Interfaced directly with service providers, customers, field technicians, service contractors, and field service coordinators to troubleshoot and resolve network-related issues.-Deploy and configure Office365-Train and mentor network operations personnel.
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Zong CMPak Ltd
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Telecommunications
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700 & Above Employee
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NOC Engineer
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Mar 2014 - Dec 2016
In NMC network maintenance Center, I was mainly responsible for fault management & Network Surveillance. Being NOC Engineer, I had to:-Network monitoring, and analysis using the OMC-R and its various tools including Top Level User Interface, Alarm Monitor, Alarm History, Configuration management, Fault and test management and software management-Ensure all interfacing departments and management are notified of faults, their effects and the estimated time of rectification-Diagnose network faults and assign to appropriate groups for rectification-Initiating in time TT (Trouble Ticket), to manage services for any fault occurrence and taking follow-up for its quick and within SLA rectification using Net watcher Fault management tool and Inspur TT Platform-Monitoring and escalation of Region wise BTS, NodeB and eNodeB, BSC,RNC level Alarms strong followup till restoration as Per SOP-Monitoring of auto call and ensuring of escalation via auto call/manual call-Coordination with vendor and OMO for shared site -Managing internal planned and unplanned work order activities-Escalation of outage on different level as per SOP Maintaining the record of daily base outages-Traffic testing of BTS-timely locking and unlocking of network on PTA request-sharing KPI s of BTS with Operation Team
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Education
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2017 - 2019
SZABIST Islamabad
Master, Project Management -
2009 - 2013
Comsats Institute of Science and Technology Islamabad
Bachelor's degree, Computer Engineering
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