Experience

Rehman Medical Institute (RMI)

• Pakistan
• Hospitals and Health Care
• 700 & Above Employee

• Manager IPD

  • Dec 2020 - Present

  • Established the In Patients Department (IPD) in Rehman Medical Institute • Devised and Implemented Hospital wide Patient Experience Initiatives • Developed administrative support systems in the Hospital In Patients facility • Managed business operations to maximize profits and reduce costs • Introduced systems for the upkeep of the In Patients facility to ensure staff and patient safety • Developed a robust system of bed management to ensure timely availability of beds to incoming patients • Developed KPIs and metrics to improve performance and bring efficiency in patient support processes • Trained Unit Representatives on guest relations procedures and patients' rights. • Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions. • Performed site evaluations, customer surveys and team audits. • Juggled multiple projects and tasks to ensure high quality and timely delivery. Show less



Shifa International Hospitals Limited

• Pakistan
• Hospitals and Health Care
• 700 & Above Employee

• Manager Administration

  • Jan 2020 - Dec 2020

  • Assumed leadership of the 500 bedded Hospital operations during evenings and nights • Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows. • Implemented cost control policies to limit excessive or unmanaged spending by various teams. • Represented company professionally and engaged with public and government agencies during the peak of Covid19 pandemic. • Collaborated with multi-disciplinary staff to improve overall patient care and response times. • Participated in daily meetings with department heads to discuss census information, admissions and discharges of patients. Show less



Pakistan Kidney and Liver Institute and Research Center (Official)

• Pakistan
• Hospitals and Health Care
• 300 - 400 Employee

• Supply Chain Manager

  • Sep 2017 - Jan 2020

  • Established the Materials Management Department • Developed the end-to-end Supply Chain ERP • Developed Standard Operating Procedures (SOPs) for the department of Materials Management • Extended technical support to the Procurement team in the execution of tendering processes • Managed inventories of consumables as well as fixed assets of the Organization • Conducted business analysis of current inventories and suggested improvements in the profitability of organizational assets • Managed daily clinical functions and resource allocation operations. • Oversaw 30 member team focused on materials planning, purchasing and handling while maximizing customer satisfaction. • Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution. Show less



Shifa International Hospitals Limited

• Pakistan
• Hospitals and Health Care
• 700 & Above Employee

• • Jul 2014 - Sep 2017

  • Headed the Administrative functions of the In Patients facility• Introduced LEAN practices in the patients Discharge Process• Improved beds occupancy with development of a Patients DischargeBay• Controlled inventory costs by introducing centralized orderingmechanism for IPD units• Evaluated performance of 90 team members and provided consistent coaching to improve skills.• Increased occupancy through dynamic marketing initiatives.• Oversaw daily operations, maintenance, and administration of variousclinical areas.• Organized schedules, workflows, and shift coverage to meet expectedbusiness demands.• Introduced Patient Centricity in all departmental operations and improved patient satisfaction score from 65 to 85 percent Show less

• • Jul 2006 - Jun 2014

  • Successfully completed 9 Projects of opening new Distribution Outletsacross the Hospital.• Developed and implemented policies and procedures for the departmentof Materials Management• Maintained inventory accuracy by counting stock-on-hand andreconciling discrepancies.• Made sure the timely availability of critical supplies inside OperatingRooms.• Organized schedules, workflows, and shift coverage to meet expectedbusiness demands.• Initiated inventory control measures to manage and replenish stock,maintain cost levels and meet customer demand. Show less



Community Uplift Program

• Islamabad

• Social Mobilizer

  • Apr 2004 - Mar 2005

  Community Mobilization Field Research Data Collection Public Relationing Community Mobilization Field Research Data Collection Public Relationing