Experience

Knockout Sports Bar
• United States
• Restaurants
• 1 - 100 Employee
• Director of Information Technology

  • Sep 2022 - Present

Fogo de Chão Brazilian Steakhouse
• Brazil
• Restaurants
• 100 - 200 Employee
• Senior Information Technology Program Manager

  • Sep 2019 - Dec 2021


Star Concessions

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Director of IT

  • Oct 2018 - Sep 2019

  • Developing and implementing IT policy and best practice guides for the organization. • Provide leadership new ideas for the IT department include strategic planning of information systems and incoming projects. • Acted as key liaison between the Business operations, IT, Business Leaders to ensure transparent and open lines of communication. • Govern and determining timeframes for major IT projects • Providing direction for IT team members, while working closely with management, external vendors and Committee advisors. • Managed escalation contacts for Incident, problem management and change management. • Evaluated new Point-Of-Sale (POS) systems that meet the requirement of the company objective and end-result. • Manage, support, and configure the Aloha POS software and hardware, POS integration, and Backoffice servers, and other software applications and hardware. • Coordinate the implementation of new POS applications and upgrade exiting POS applications. • Setup, manage, & maintain all IT related equipment’s, troubleshoot hardware & software issues. • Coordinates timely repair of POS and PC computer equipment covered by third-party vendor maintenance agreements. • Assisted IT team in creating materials for end-user frequently asked questions. • Manages current vendors and contract negotiating • Participated in new software implementation for POS systems and processes initiated by other departments to ensure that requirements are met. • Govern and determining timeframes for major IT projects. • Providing direction for IT team members, while working closely with management, external vendors and Committee advisors. Show less


Heartland | A Global Payments Company
• Product Specialist for Global Payments.

  • Oct 2016 - Sep 2018

CEC Entertainment
• United States
• Restaurants
• 700 & Above Employee
• POS Project Specialist

  • Oct 2015 - Oct 2016

NCR Corporation
• United States
• IT Services and IT Consulting
• 700 & Above Employee
• Incident Management

  • Aug 2014 - Aug 2015

Brinker International, Inc
• Lead Restaurant Support Senior Analyst

  • Jan 2010 - Jul 2014

Lawson Travels, Inc
• United States
• Truck Transportation
• Technical Analyst and Desktop Support

  • Jul 2009 - Jul 2011


Protouch Technologies, Inc

• Sr. Corporate Recruiter

  • Jan 2008 - Jun 2009

  Seek out and develop positive relationships with external clients to maintain a pool of qualified job applicants. Develop creative methods of networking and sourcing candidates Responsible for all phases of the professional level recruitment and selection process for an IT department, including sourcing, interviewing, and coordinating job offers/transfers. Negotiates compensation package with Recruiters, hiring manger and extends offer to candidate. Negotiate additional perquisite benefits as needed: relocation, sign on bonus, etc. Play a strong professional sales role while recruiting, screening, testing and interviewing applicants for professional level positions. Work closely with recruiter and HR to prepare all documentation necessary for the start of employment and orientation. Show less



Excerio, Inc

• United States

• Technical Analyst

  • 2004 - 2008

  Coordinated with the team members to discuss the scope of the project. Preparation of Business Requirement Document with Clients Worked with the business clients to define business requirements and analyze the possible technical solutions. Assist in upgrading of Windows XP and Vista. Maintain public relation with Clients. Coordinated activities between business unit and technical staff, developing new methods, policies, and procedures to meet the business needs, and acted as primary trainer in education of the business unit as it relates to business applications. Show less



KALO Graphic Inc

• Information System Coordinator

  • Jan 2001 - Nov 2002

  Managed and installed software and hardware setup. Evaluated and recommended new hardware and software for the company needs. Worked with vendors on new technologies. Provided training on new software Purchased computer equipment for the company. Managed vendor relations, researched and evaluated solutions and products. Managed and installed software and hardware setup. Evaluated and recommended new hardware and software for the company needs. Worked with vendors on new technologies. Provided training on new software Purchased computer equipment for the company. Managed vendor relations, researched and evaluated solutions and products.