Experience

Ignazio Messina & C.

• Italy
• Maritime Transportation
• 300 - 400 Employee

• Asst.Manager Documentation

  • Mar 2014 - Present

  Manage day to day activities in Export / Import / Transshipment documentation deptSupervise export / import documentation team of 5 members and ensure to meet the deadlines set by principalsCoordinate between internal operation & sales / marketing department on day to day activities.Guide documentation team in day-to-day activities and ensure to meet principals and customer satisfactionGuidance to import delivery order team and attending to customers complaints.Look into customer service related matters and take control on the escalated issues from reporting line upMonitor Delivery order department functions and daily collections.Managing the work flow and monitor the team Coordinate with carrier and other agency officesHandle claim cases at UAE as per HO guidelinesHandling unclear containers and vehicles cases both (inbound and outbound)Verify port invoices and vessel DisbursementsGenerate internal reports for principals such as: revenue earning, statistics for export and import.Interacting with Dubai Shipping Agent Association and attend ports/customs meetingsRegularly review local charges, demurrage tariff and propose the principals in adjustment Train new members of documentation department



Teamglobal Logistics Pvt. Ltd.

• India
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• Sr.Customer Service Executive

  • 2011 - 2014