Experience

Cloudelligent

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior IT Automation Engineer

  • Mar 2023 - Present

  • Designed and implemented a data integration solution for clients using Azure Data Factory, Azure Synapse Analytics, Azure Databricks, and Azure Data Lake. • Automated various processes and tasks using PowerShell and Python scripts, such as provisioning VMs, in-place upgrades, VM backups, data classification and encryption, etc. • Delivered SharePoint Online and Power Automate solutions for various clients, such as creating workflows, forms, dashboards, reports, etc. • Managed and… Show more • Designed and implemented a data integration solution for clients using Azure Data Factory, Azure Synapse Analytics, Azure Databricks, and Azure Data Lake. • Automated various processes and tasks using PowerShell and Python scripts, such as provisioning VMs, in-place upgrades, VM backups, data classification and encryption, etc. • Delivered SharePoint Online and Power Automate solutions for various clients, such as creating workflows, forms, dashboards, reports, etc. • Managed and configured on-prem infrastructure, such as creating federation with multiple domains, managing FSMO roles, functional levels and GPOs, etc. • PowerShell scripting for Exchange, and SharePoint. • Part of a SOC2 team, providing solutions to resolve SOC2 tickets. • Designed Data Classification and encryption solutions using Microsoft 365 for the clients. • Mobile Device Management (MDM) using Intune and Hexnode. • Provided technical training sessions and guidance to IT team members on Microsoft 365 and Azure topics, such as Exchange, SharePoint, Intune, Hexnode, etc. • Maintained detailed documentation of technical issues, solutions, and best practices on Confluence.

• IT Support Specialist

  • Jun 2022 - Mar 2023

  • Configuring and managing Cisco firewalls and Switches, applying best practices to protect client networks and data. • Resolving SharePoint Online queries for multiple clients, ensuring optimal performance • Data migration from on-premises environments to cloud-based solutions using industry-leading tools. • PowerShell and Python scripting for automation, improving efficiency and reducing manual effort • Installing Webroot on end devices using ConnectWise Automate script, ensuring… Show more • Configuring and managing Cisco firewalls and Switches, applying best practices to protect client networks and data. • Resolving SharePoint Online queries for multiple clients, ensuring optimal performance • Data migration from on-premises environments to cloud-based solutions using industry-leading tools. • PowerShell and Python scripting for automation, improving efficiency and reducing manual effort • Installing Webroot on end devices using ConnectWise Automate script, ensuring seamless management of client security environments • Managing procurement of laptops and IT equipment for global teams across multiple countries, ensuring timely delivery and adherence to budgetary constraints • Maintaining detailed documentation of technical issues on Confluence, enabling swift resolution of problems and providing a comprehensive knowledge base for future reference.



Exordium Networks Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Microsoft 365 Specialist

  • Dec 2021 - Jun 2022

  • Managing multiple Microsoft 365 tenants, designing and implementing different policies to ensure seamless operation of all Microsoft 365 services • Creating SharePoint Online infrastructure for multiple clients integrating Power Automate and Power Bi • Implemented Per user Multifactor Authentication (MFA) and conditional access MFA for clients to improve security and protect against cyber threats • Leading technical meetings with clients to present Microsoft 365 solutions, providing… Show more • Managing multiple Microsoft 365 tenants, designing and implementing different policies to ensure seamless operation of all Microsoft 365 services • Creating SharePoint Online infrastructure for multiple clients integrating Power Automate and Power Bi • Implemented Per user Multifactor Authentication (MFA) and conditional access MFA for clients to improve security and protect against cyber threats • Leading technical meetings with clients to present Microsoft 365 solutions, providing expert guidance and driving successful adoption • Providing technical training and mentorship to team members on Microsoft 365, empowering them to deliver outstanding service and support to clients • Configuring Firewalls and network devices.

• Technical Support Engineer

  • Mar 2020 - Dec 2021

  • Providing solutions and recommendations while proactively communicating with clients and managers. • Offered technical support to multiple clients, troubleshooting and resolving issues with laptops, printers, scanners, and fax machines • Resolving tickets related to Microsoft 365 and Azure Active Directory • Addressed VoIP issues on FreePBX and 3CX for clients, ensuring optimal functionality and performance • Troubleshooting different firewalls, switches, and network system •… Show more • Providing solutions and recommendations while proactively communicating with clients and managers. • Offered technical support to multiple clients, troubleshooting and resolving issues with laptops, printers, scanners, and fax machines • Resolving tickets related to Microsoft 365 and Azure Active Directory • Addressed VoIP issues on FreePBX and 3CX for clients, ensuring optimal functionality and performance • Troubleshooting different firewalls, switches, and network system • Registering end devices to Datto RMM to manage • Installing endpoint security tool on end devices using a script to secure