Experience

Jacques Technologies

• Mexico
• Software Development
• 1 - 100 Employee

• Technical Sales Manager

  • Jan 2019 - Present



Vita Group Limited

• Australia
• Retail
• 100 - 200 Employee

• Business Solutions Associates

  • Feb 2014 - Oct 2018

  1. Responds to customer inquiries by understanding inquiry also reviewing previous inquiries and responses.2. Gathering information from customers as well as from CRM and researching information and come up with complete telecommunication solution, like mobiles, business grade internet, complex data or phone system. 3. Assembling and forwarding information; verifying customer's understanding of information and answer.4. Improves quality service by recommending improved processes, identifying new product and service applications for the potential customers.5. Establishing and maintaining on-going client relationships with the various parties to anticipate and resolve potential problems and participating in site visits as well.6. Drafting the mobile orders, business internet orders.



Bank Asia Limited

• Bangladesh
• Banking
• 700 & Above Employee

• ICT Business Analyst

  • Nov 2006 - Jun 2013

  1. Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements (Business Requirements Document), Use Cases, GUI, Screen and Interface designs)2. Successfully engage in multiple initiatives simultaneously. Work independently with users to define concepts and under direction of project managers.3. Maintaining a web base Asset management system made by myself. This web base system is currently running in Bank Asia ADC department.4. Develop and test in house applications where necessary.5. Document new and changing systems and handover support to ICT Officers. 6. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.7. Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.8. Receives and handles requests for support following agreed procedures. Responds to requests for support by providing information to enable problem resolution and promptly allocates unresolved calls as appropriate. Maintains records and advises relevant persons of actions taken.9. Builds relationships with key senior staff in the customer organization in order to increase business opportunities. Advises them on the selection of systems, technology and related services to meet their business objectives. Manages colleagues in their dealings with customer organizations; initiates procedures to improve service to and relationships with customers. Oversees the management and planning of business opportunities.