Experience

Premier Technology Solutions, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• System Engineer

  • Jan 2022 - Present



MediaMath

• United States
• Software Development
• 100 - 200 Employee

• Information Technology Engineer

  • May 2018 - Jan 2022



Epsilon

• Advertising Services
• 700 & Above Employee

• Deskside Support Technician

  • Nov 2016 - May 2018



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Family Room Specialist

  • Mar 2015 - Nov 2016

  Apple Inc. Genius Bar Technician- 5th Avenue • Assisting 100+ customers with technical issues with Apple devices and applications • Improving relationships with customer and company loyalty • Discussing customer issues and providing alternative options for customers • Creating appointments for customers • Troubleshooting Apple applications and determining appropriate solutions following company guidelines • Screening device intake for appropriate exchange and/or upgrades Show less



American Express

• United States
• Financial Services
• 700 & Above Employee

• Executive Solutions Technician Intern

  • Jan 2015 - Aug 2015

  Executive Solutions Team - Service Delivery • Provide on-demand technical assistance to senior executives by troubleshooting daily incidents (software, hardware, mobile) • Coordinate administrative calls with senior technicians • Imaging and deploying executive laptops • Assisting employees with video and audio conference software capabilities • Opening tickets through internal software system - Service now • Creating inventories spreadsheet of technology equipment for New York region • Presenting ideas to the team and collaborating action items • Testing Cisco TelePresence with Cisco Technologies locally and overseas locations Show less



Year Up

• United States
• Non-profit Organizations
• 700 & Above Employee

• Year Up Intern

  • Sep 2014 - Aug 2015

  • Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship • Accrue 200+ hours of hands-on training in IT and hardware. • Relevant courses include: Business Communications, IT, Pro-Skills • Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship • Accrue 200+ hours of hands-on training in IT and hardware. • Relevant courses include: Business Communications, IT, Pro-Skills



Hollister Co.

• United States
• Retail
• 700 & Above Employee

• Sales Representative

  • Jan 2012 - Aug 2014

  Customer Service Representative • Followed company guidelines/policies regarding personal appearance, social skills and behavior • Mastered stockroom systems, learned to inventory, scanning items, and learned different SKU’s • Communicated with customers, learned to assist diverse clientele resulting in customer satisfaction and sales Customer Service Representative • Followed company guidelines/policies regarding personal appearance, social skills and behavior • Mastered stockroom systems, learned to inventory, scanning items, and learned different SKU’s • Communicated with customers, learned to assist diverse clientele resulting in customer satisfaction and sales



New York-Presbyterian of Queens

• Hospitals and Health Care
• 100 - 200 Employee

• Volunteer

  • Aug 2012 - Dec 2012

  • Greeted and direct newly-admitted patients, Customer/client, service • Provided comfort and conversation to patients, social skills and networking • Aided in discharging patients/ Administrative introduction • Greeted and direct newly-admitted patients, Customer/client, service • Provided comfort and conversation to patients, social skills and networking • Aided in discharging patients/ Administrative introduction