Syed Hasan

Information Technology Superintendent at Simberi Gold Co, Ltd.
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Contact Information
us****@****om
(386) 825-5501
Location
Southbank, Victoria, Australia, AU

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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Jul, 2022
    - Nov, 2024

Experience

  • Simberi Gold Co, Ltd.
    • Mining
    • 1 - 100 Employee
    • Information Technology Superintendent
      • Oct 2022 - Present

  • St Barbara Limited
    • Australia
    • Mining
    • 400 - 500 Employee
    • Desktop Support Officer
      • Mar 2022 - Oct 2022

      • Resolving software/hardware, user account administration and application related problems for the users from Australia wide. • User account creations, deletions, group permissions, setting up of share drive accesses, while also administering user access to external mailboxes on request and MS Exchange administration. • Administer Azure active directory, Microsoft Office365 applications, Endpoint manager, Mimecast, Active directory, Sharepoint, Microsoft Exchange, etc. • Creating and modifying company email signatures by using Symprex Email Signature Manager. • Providing On-Site support. Face-to-face interaction with the customer, Windows installation, re-imaging laptops, computer peripheral purchase. • Software Packaging, Testing and Deployment in SCCM. • Supporting users with their laptop, iPad, BYOD devices, Ram installation. • Resolving iPhone related issues. Assisting users to back up their mobile data and restoring them into their new phone, enrolling Airwatch, administer Airwatch Console, setting up mobile phones for the users. • Communicating and collaborating with different Vendors to resolve any incidents or requests raised by users. • Escalating complex issues to relevant teams depending on the nature of the issue. • Managing company assets including Laptops, Mobile devices, Printers, etc. Also assisting with asset refresh, keeping a record of purchased or loan devices. • Ensuring 100% customer satisfaction. • Documenting procedures and publishing on Sharepoint and Confluence for referencing. • Experience in ServiceNow & Cherwell, Jira. Show less

  • Datacom
    • New Zealand
    • IT Services and IT Consulting
    • 700 & Above Employee
    • End User Support Analyst
      • Apr 2021 - Mar 2022

      Providing support to Medibank and St Barbara as End User Support Analyst for Datacom

    • Senior Service Desk Analyst
      • Sep 2020 - Apr 2021

      Providing IT support to DCS (Department of Customer Service) of NSW as Senior Service Desk Analyst for Datacom.

    • Service Desk Analyst
      • Dec 2019 - Sep 2020

      Providing IT support to Medibank as Service Desk Analyst for Datacom

    • Service Desk Analyst
      • Dec 2016 - Nov 2019

      Providing IT support to Toyota as Service Desk Analyst for Datacom

Education

  • University of Ballarat
    Master's degree, Information Technology
    2011 - 2013
  • United International University
    Bachelor's degree, Electrical and Electronics Engineering
    2004 - 2008

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