Quality Assurance Manager

• Sep 2018 - Present

Project Scope: Established the Process Enhancement Group to have Continuous Enhancements in existing processes in Software Development Life CycleTo prepare different Reports for Management i.e. Defect Reports, QA Project/CR Progress Report. To Conduct the meeting with management to review the project progress and to plan release deployment. Managing the QA team. Key Achievements:  Studied the existing processes, based on findings prepared the report with recommendations.  Coaching the team by sharing testing techniques and by sharing with them experience to bring enhancements.  Coordinating with all other stakeholders involved in product delivery and shared with suggestion to bring in more enhancements to improve product quality and delivery time.

Senior Quality Assurance Analyst

• Dec 2017 - Aug 2018

Senior Quality Assurance Analyst

• Dec 2012 - Nov 2017

IBM MIDDLE EAST Riyadh, Saudi Arabia Dec 2012-Nov 2017Senior Quality Assurance AnalystClient: Eskom, South AfricaPerformed the assessment for QA department by collecting the required data from all IT stakeholders to identify existing practices. Based on assessment finding submitted the detail report that helped to efficiently increased and improved quality, accelerated the delivery process, and facilitated several IT systems • Identified the opportunities for system improvements to maximize the quality of the software.• Utilized IBM best testing practices that resulting in delivering cost beneficial industry solutions, and achieving the time to market product deliveryClient Site:Mobily (Telecommunication)Achievements: Identified as achievers for Q3-2014 (Identified as a resource that went beyond the normal call of duty and contributed to the success of the account).Managed the overall aspects of SQA and Audit to monitor software engineering processes and methods to ensure the quality of a system. Held the credit of establishing gap evaluation through interviewing stakeholders, and composed audit report for non-conformances, followed up non-conformance to ensure the closure. Generate reports for the progress of monthly quality project deliverables and defect statistics for the management, also managing reports regarding SLA/OLA.• Developed appropriate input for the accurate incorporation of TMMi level 3 standard that defined set of processes and goals• Streamlined all quality processes and enhancing the productivity of the department by bringing in Best Practices • Formulated effective plans for QA tools Utilization, including HP Quality Center, Clear Case, Share Point, and Rational Team Concert, Requirement Quality Manager .• Successfully met the assigned project targets, including task assignments, and tracking delivery schedules within the agreed cost and timelines.

QA Analyst

• Sep 2006 - Apr 2010

• Implemented the Processes within the Quality Assurance department.• Designed the templates & documentation for Test artifacts• Conducted Internal Audit.• Handled the Test Data Management• Coordinated with Strategy department for training arrangement.• Performed Project Coordinationo Allocation of tasks to the team members upon receiving the Projects for Testing, o Arranged the Project Status Report for Management • Implemented the Processes within the Quality Assurance department.• Designed the templates & documentation for Test artifacts• Conducted Internal Audit.• Handled the Test Data Management• Coordinated with Strategy department for training arrangement.• Performed Project Coordinationo Allocation of tasks to the team members upon receiving the Projects for Testing, o Arranged the Project Status Report for Management

Corporate Quality Analyst

• 2002 - 2006

Achievements: Recipient of Appreciation Memo on completion of SunTone Certification for Data Center.Held the credit of process mapping of existing processes for certain areas as part of the project for SunTone Certification for Etisalat Data Centers. Utilized quality initiative activities, quality awareness program and in quality forum like quality circle that resulted in increasing the quality.• Delivered resolutions to process and performance problems across the company. Drafted and submitted detailed monthly reports to display the higher management about the key performance indicators.• Played a vital role as external auditor to conduct audit program and collaborated with Etisalat during CMMI compliance audit as coordinator from Estisalat.• Critically evaluated several software methodology and models for effective standardization, including obtaining RUP (Rational Unified Process) and CMMi (Capability Maturity Model Integration) into the corporation.

Software Quality Assurance Engineer

• Oct 2000 - Aug 2002

Arranged meetings with development and business users to understand requirements and delivered QA Inputs. Oversaw log files for abnormality and maintenance of test bed machines that developed test plan, as well as test cases and test traceability matrix.• Organized software testing on the system designed to control online data transmission for stock exchange for Reuters Singapore as a Consultant using Black Box testing method.• Rendered superior level expertise for preparing and analyzing test case, test execution, reporting and tracking, monitoring defects and sharing testing status with management.

QA Lead

• 1997 - 1999

Achievements: Received best performance award in the quality assurance department in 1999.Managed the teams as Team Lead to organize the project through assigning the tasks (resource management), following up with the team for project related progress, reviewing the test cases, defect reporting & tracking, producing test status reports, arranging regression testing. Steered efforts towards producing test plans, delivering QA estimation, identifying project related risk for submitting to management.• Displayed exceptional expertise as team lead and led the highly skilled team to perform projects, including PML for Northwest Airlines, U.S.A., and quality assurance process of Pilot Staffer; RDP Administration.• Conducted the meeting with management to update project status report, as well as with project stakeholders to resolve outstanding issues and conflicts.Before promoting as Team Lead performed following activities for entire Testing Life Cycle. 1. Requirement understanding and providing input as QA member to identify any potential issues that may lead to have defects in the project. This helped in early detection of issues, which led to reduce the cost and helped also in timely delivery of the project. 2. Test Planning including test cases preparation, incorporating review comments if any received from QA lead and ensure full coverage. 3. Defect reporting and tracking4. Regression Testing5. Performed Shipment assurance including release deployment on test environment, to ensure project is ready for User Acceptance testing.