Syed Faizal
Customer Service Engineer at Kone Elevator I Private Limited- Claim this Profile
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Bio
Experience
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Kone Elevator I Private Limited
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India
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Customer Service Engineer
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Dec 2020 - Present
I'm a customer service engineer to prevent issues by visiting client sites and performing upgrades, tests, and diagnostics to avoid any downtime resulting from product issues. They log preventative maintenance visits, run reports detailing what processes were completed, and make notes about what might need to be done in the future to prevent problems. When issues cannot be resolved over the phone, customer service engineers respond to issues in person. They discuss problems with clients, perform diagnostic tests on equipment or computer systems, work to resolve problems, and ensure that products are working properly. Show less
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thyssenkrupp Elevator
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Germany
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Machinery Manufacturing
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Customer Service Engineer
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Jun 2019 - Dec 2020
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Johnson Lifts & Escalators
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India
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Consumer Services
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1 - 100 Employee
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Service Technician
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May 2018 - Apr 2019
Doing preventive maintance, troubleshooting and 3rd party inspection of lifts. Doing preventive maintance, troubleshooting and 3rd party inspection of lifts.
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Education
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2021 - 2024
BITS Pilani Work Integrated Learning Programmes
Bachelor of Technology - BTech, Electrical and Electronics Engineering -
2015 - 2018
Seshasayee Institute Of Technology
Diploma, Electrical and Electronics Engineering -
2011 - 2015
Bishop Heber Higher Secondary School, Trichy-02.
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