Assistant Manager - Systems

• Jan 2023 - Present

Wintel System Administrator

• Jan 2023 - Jan 2023

Infrastructure Specialist

• Sep 2021 - Jan 2023

Currently working as an Infrastructure Specialist & Compliance Focal role in Kyndryl Pakistan. Area of expertise in Systems & Storage and provide the support & services to our managed customers. Below are the field of expertise: 1. Systems Implementation & Support on Intel x86 (HP, Dell & Cisco UCS) , IBM Power 8 & 9, HMC. 2. Storage Implementation & support on IBM v7000, v9000, FlashSystem 5000, Brocade SAN Switches etc. 3. OS Administration in AIX, Windows (Servers 2012, 2016, 2019), RHEL (7,8), CentOS, Ubunto. 4. Virtualization administration in VMWare (vSphere 6, 6.5, 6.7) , vCenter, KVM, PowerVM (VIOS). 5. GRC - Governance Risk & Compliance : Processes Implementation & Controls. Show less

Support Specialist

• Feb 2015 - Aug 2021

My main responsibility as a Service Delivery Engineer and deliver the Technical Services and Support to IBM's Customers. Supports include Solutions Architecture and Designs, IT Service Management, Cognitive Solutions , Logistics support and Vendor Management. Also done various Projects in: 1. SDDC (Software Design DataCenter - vmware) 2. Systems Virtualization (vmware-Hyper-v) 3. Resiliency services (vmware) 3. DRaaS (vmware , Hyper-V) Experience on Datacenter Virtualization (vmware), SDDC (vmware) , Microsoft Server 2012 R2 and Hyper-V, Managed Resiliency Services, VDI (vmware, Microsoft), LAN/WAN, Systems Administration, Wireless Network, Workplace Engineering, IT Services & Software Support (Outlook, MS Office, Windows MacOS etc.), Service Operations (Incident Management / Change Management). Show less

Systems Engineer - IT Services.

• Apr 2009 - Jan 2015

I am responsible for giving all types of Technical support (Type-I Service) to our internal users in Pakistan. Vendor Management and also taking care additional responsibilities for Office Security / Facilities & Administration.1. IT Operations Management – Responsible for managing the Operational activities include Day to Day routine “Business As Usual (BAU)” calls through the Incident Management lifecycle process to ensure that normal service operation is restored as quickly with minimum business impact & escalation process to the locally and the regional. Also responsible for controlling the lifecycle of Change Management, enabling beneficial changes to be made with minimum disruption to IT Services.2. IT Service – Customer-facing service directly supports to our internals customers through various service level agreement. 3. WAN/LAN & WiFi support in Pakistan.4. Thomson Reuters Product support for internals users i.e: Coyote , 3000Xtra , Lynx , DataStream , Eikon etc.5. Workplace support - Desktops/Laptops Supports, Applications Support i.e: Outlook 2007, Office 2007, Messenger Services, IE7 & IE8 etc.6. Liaison with counterparts within the company and external vendors, on service related issues and processes.7. Additional work on Facilities & Administration i.e: Manage Diesel Generator 120KVA set & MGE 30KVA UPS, Office electrical and Securities related issues etc.8. Office Security i.e: CCTV , Equipments & goods moving , Surveillance etc.9. Vendor Management. Show less

Operations Engineer - Data Center Operations.

• Apr 2005 - Apr 2009

I am responsible for giving Type-I & Type-III services to our internal and external customers/clients, through active monitoring and managed systems in the Data Centre. To maximize networks & systems availability and minimizes the outages and raise alerts to internally and externally strategic units for outages and escalating the service affecting issues to the managers & stockholders as appropriate and restore services as quickly as possible through own efforts, or through appropriate referral.1. Day to Day responsibilities:IT Operations Management - Responsible for managing the Operational activities include Day to Day routine “Business As Usual (BAU)” calls through the Incident Management lifecycle process to ensure that normal service operation is restored as quickly with minimum business impact & escalation process to the locally and the regional. Also responsible for controlling the lifecycle of Change Management, enabling beneficial changes to be made with minimum disruption to IT Services.IT Infrastructure – Develop, test, deliver, monitor, control and support to hardware, applications/software & networks in Reuters Data Center Pakistan.Issuance of Internal / External Customer Notification of serious service affecting problem and upward management escalations. Trend Analysis – Identify the problems & common failures through the Root Cause Analysis (RCA) and documented in chronological method.Workload – Under pressure working in the planned millstones & deliverables.2. Business Case – Technology Operations.Prepared reports on valuation of the hardware & software, also business valuation to give assistance in vendor management.3. Asset Management – Service Transition.Responsible for fixed asset tracking and recording throughout their lifecycle.4. Facilities Management – Data Center Operations.Functions are:Data Center power aspects,Data Center cooling aspects,Data Center access aspects,Data Center environment monitoring. Show less

Customer Support Engineer (Professional Support Group).

• Oct 2003 - Apr 2005

I am a responsible to provide Type-III services to our externals clients i.e: Banks , Financial Institutes, Media, News Media clients. Technical Manager. • Full range of Customer Support & Customer Care. • All Reuter’s product support i.e Reuters 2000/3000 products, Dealing 2000/3000 & Media products. • Key interfaces between business & technical managers. • To manage over 100 clients all over the Pakistan. • Customer Relation Management through Siebel CRM software. • Assisted to the Technical & Project Managers tpo for,ulate and implement the customer’s projects & tasks. Special Assignment and Achievements • Implement the Reuters Spreadsheet project to the contributor clients. • Successfully test the DataStream application on client site. Show less

Web Consultant.

• Mar 2002 - Sep 2002

Design & develop the web sites. • Designs the web sites mock-up. • Develops the ASP tools. • Monitoring the web sites. Design & develop the web sites. • Designs the web sites mock-up. • Develops the ASP tools. • Monitoring the web sites.

Graphic Designer

• 1996 - 1999

Champion Neon Sign is a fully outdoor advertising agency and I did my job role as a Graphic Designer in this Organization and done various jobs i.e Design the Vector Arts Projects, Design the High Resolutions Images for hoardings, Create the many logos and images for the customers. Champion Neon Sign is a fully outdoor advertising agency and I did my job role as a Graphic Designer in this Organization and done various jobs i.e Design the Vector Arts Projects, Design the High Resolutions Images for hoardings, Create the many logos and images for the customers.