Experience

IRD Global

• Singapore
• Hospitals and Health Care
• 200 - 300 Employee

• Team Leader

  • May 2014 - Present

   Demonstrating/presenting products to healthcare staff including doctors, nurses and pharmacists  Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.  Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.  Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.  Communicating with Persons outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail  Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.  Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.  Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.  Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.  Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.  Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.  Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity. Show less



TCS Private Limited

• Pakistan
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Project Officer

  • Jan 2008 - Present

  Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal  CRM/mainframe systems and customer purchase orders.  Initiates required action for response to customer service requests for order changes, including the  Maintenance of order/customer information files and communicates changes to the appropriate  Personnel/departments.  Ensures and provides quality service to both internal and external customers.  Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of  Order-related issues.  Accesses the company’s internal systems to obtain and extract order information and provide customer  Service management with the data for inclusion in various scheduled and special reports  Performs assigned system maintenance to various electronic order files.  Participates and provides expertise as a member of the customer service’s departmental team. The teams  Objectives are develop and recommend changes to existing methods and systems to increase the accuracy,  Efficiency and responsiveness of the customer service department as a whole.  Contributes to the development and maintenance of standards, policies and procedures regarding customer  service  Regularly provides feedback on the soundness and effectiveness of the customer service department’s  Policies and procedures.  Facilitates the collection of competitive information in order to monitor business trends and opportunities.  Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior  management adoption and/or changes to policies and guidelines to reflect circumstances within the  Customer service area.  Responsible for being familiar with the organization’s by-laws in order that all recruitment and retention  Decisions are made within by-law boundaries. Show less