Experience

Monit

• Singapore
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• National Sales Manager

  • Dec 2021 - Present



Megatech Trackers

• Pakistan
• Facilities Services
• 1 - 100 Employee

• Manager Sales & Customer Services

  • May 2018 - Jan 2022



Al-Shaymaa Pvt. Ltd

• Telecommunications
• 1 - 100 Employee

• • Mar 2016 - May 2018

• • Mar 2016 - May 2018



Kababjees Restaurant

• Karachi

• Branch Manager / Production Manager

  • May 2015 - Mar 2016

  -Restaurant Branch Managers are in charge of the overall administration of a restaurant branch. -Plan and implement routine and promotional events. -Plan menus. -Delegate tasks. -Address customer complaints. -Oversee housekeeping and interface functions. -Recruitment and training with a view to establish and maintain top quality service including food, hygiene and safety. -Multi tasking, communication and leadership. -Skilled with promotional activities and recruitment - training. Show less



FALCON-I Vehicle Tracking Company

• Suite No.50 A/3, street No.2 Bath Island

• Manager Corporate Services

  • Mar 2011 - Apr 2015

  Position Descriptions • Managing two departments NR (not reporting) and Removal. • Handling team of 30 people as well as the technical department. • Manage all corporate customers as EFU, Faysal Bank, Al-Falah Bank, UBL, Meezan Bank, Pak Qatar and Pak Kuwait Takaful Pakistan. • Visits all corporate customers once in month to build good relations to maintain the flow of business, resolving their various queries regarding NR and REMOVALS. • Managing a portfolio of 6000 customers and responsible for the NR vehicle nationwide. • Helping and managing entire fleet of our client via tracking. Managing their movements and routes. • Managing all the MIS’s on weekly basis which are sent to the corporate customers. • Managing Renewals of insurance and cash users. • Managing the defaulter customers and their removals. • Prepare various reports for the analysis of assets installed with vehicle tracking devices. • Managing and selling the newly lunched products. • Managing the Security Updates of the entire portfolio. • Resolution of customer complaints and communicating verbally as well as in print to follow up with their feedback. • Monitor employee performance. • Involved in the development of plans to manage the acquisition of new business. • Held Training sections for bank and insurance for the better flow of their tracking portfolio. • Portfolio analysis. - Maintaining stock of devices nationwide. - Maintaining daily petty cash nationwide. - Handel all Security matters related to recovery of the vehicles. - Coordination with law enforcing agencies. - Conduct monthly meetings with the entire Operations Team. - Coordinate with Sales Manager and Maintenance Manager. - Must be able to prioritize departmental function to meet set deadlines. Show less



Al-Shaymaa Pvt. Ltd

• Telecommunications
• 1 - 100 Employee

• Key Account Manager

  • Oct 2009 - Feb 2011

  • Duties assigned to me in this position are as follows: • Managing all corporate accounts DIB Bank, Total Parco, Byco PVT, PSO, IGI Insurance, UIC Insurance and Lucky Textile. • Managing their documentations. • Visiting the existing clients to resolve their issue. • Direct contact with their CEO and Directors. • Managing their payment issues. • Taking care of their Fleet network. • Providing 24/7 online services on any kind of their issues through call and Emails. • Handling their insurance policies. • Get all the claims processed by the insurance company on same day. • Managing follow ups every day with all the corporate accounts. • Developed existing customers' accounts after identifying "at risk" renewals. • Trained several sales teams on new products as part of new business sector campaign. • Assisted in the development of new policies and procedures. • Assisted in the training of new customer service representatives and associates. • Managing the team of customer services and the technical department. • Helping and managing entire fleet of our client via tracking. Managing their movements and routes. Show less



Naseeb Online Services (Pvt)Ltd - ROZEE.PK

• Pakistan
• IT Services and IT Consulting
• 100 - 200 Employee

• Marketing Executive

  • Dec 2008 - Aug 2009

  • Searching for Tier 1 & 2 companies and Top Brands in the Pakistani Market. • Contact the Brand Managers or the Marketing Heads. • Scheduling meeting with the Higher Management. • Give the introduction of the ONLINE ADVERSTING. • Email the ONLINE ADVERTISING PRESENTATION. • Convince them to set a meeting with our Business Development Manager. • Update the Soft Ware with all the interactions made with the Companies. • Complete coordination with the Higher Management regarding the updates of the Targeted Brands/ Companies. • Attending meetings along with BDM and giving the ONLINE DEMONSTRATION. • Sending Invoices through Fax and Email. • Keep follow up on the existing clients if they are facing any kind of problems. • Research new leads, qualify, and communicate through CRM software. • Liaise with perspective clients via telephone and further qualify opportunities and identify decision makers. • Assist with marketing engagement strategies and pricing negotiations. • Assisting a team of people in Researching new leads. Show less



T

• Pakistan Karachi

• TPL TRAKKER Ltd

  • Jun 2003 - Oct 2008

  Senior Customer Services Officer • Supervise and guide the CSO’s in the CS Center and Call Center maintaining a high standard of quality services. • Vast experience of CISCO Call Center. • Worked with Quality Assurance department to maintain the SOP’s and call quality of the Agent. • Rewarding Employee of the month based on their Key Performance Indicators. • Worked as a Sales representative in different campaigns lounged by the company. • Also worked in telemarketing sales. • Handel all chronic cases and provide prompt action for the customer’s satisfaction as per Standard Operating Procedures (SOPs). • Providing Technical Support to Customers WALK IN, CALL IN and handle all quires related to their accounts. • Dealing with all customers / clients (Individual / corporate) inquires via Telephone / E-mail. • Coordination with all concern departments for smooth flow of customer services related issues. • Assigning Staff Duties (Roster). • Graphical sales / calls reports on weekly and monthly basis. • Job interviews for hiring and appraisals. • Support / Customer’s mail replies. • Coordination with dealers and Computers and Hardware venders. • Actively involved in the planning and assisting in other promotional activities, like Exhibitions & Campaigns. • Providing best support to the customer with First Call Resolution (FCR). • Conduct Training Sessions for call center AGENTS to provide batter ideas of customer handling skills and control KPIs (Key Performance Indicators). • Providing general information about the company’s policies and procedures and Marketing Promotions. • Follow-up on customer inquiries not immediately resolved. • Providing satisfactory response to the valued customers in case of any inconveniency like service outage and up gradations. • Achieved four Employ of the Month and three Team of the Month. • Handel Corporate accounts SSGC, TCS, DIB Bank, UBL, EFU, Feroz Textile, Shabbier Tiles and NIB Bank. Show less