Experience

The Bank of Khyber

• Pakistan
• Banking
• 700 & Above Employee

• • Jan 2021 - Present

• • Nov 2018 - Jan 2021



Modemetric

• Software Development
• 1 - 100 Employee

• Infrastructure Engineer

  • Apr 2015 - Jul 2017

  o Management of Microsoft Active Directory on Windows Server 2012 R2. o Installation and Configuration of Microsoft Storage Server 2012. o Planning, implementation and management of Spiceworks Ticketing System. o Planning, implementation and management Of Office365 and Exchage Server. o Managing AVAYA Communication Manager operational frequent changes using AVAYA Manager. o Maintaining Avaya Call Management System Reports, Dictionary Data, Backup (File System, Data), Agents Data and logins on daily basis o Coordination with vendors for support of different application/hardware and Data Center related issues. o Creation/deletion of end user Hardphone/Softphone IDs. o Management of Avaya Interaction Center which includes user domains, telephony domains and integration parameters. o Responsible to manage hardware and software Inventory. o Installation and Configuration of Microsoft Operating Systems. o Technical support and troubleshooting for Windows desktops. o Provide on-site installation and configuration support for new user deployments and system upgrades. o Support and maintain end user requirements, including troubleshooting, account maintenance and training. o Management and Configuration of Microsoft SharePoint. Show less



Software & Web Developer

• IT Services and IT Consulting
• 1 - 100 Employee

• My Self

  • Jun 2013 - Dec 2015

  • Inventory Control System of "Mobile Store". Tools: VB 6.0, SQL Server 2008, Crystal Reports 9.0. • PoS System of "Shanvari General Store". Tools: VB 6.0, SQL Server 2008, Crystal Reports 9.0. • Computerization of CAMP (Community Appraisal & Motivation Program) NGO Peshawar. Tools: VB 6.0, MS Access, Crystal Reports 9.0. • Computerization System of "Sangam Gold Jewellers". Tools: VB 6.0, SQL Server 2000, Crystal Reports 9.0. • Computerization of "Hammed Son’s Homeo Store". Tools: VB 6.0, SQL Server 2000, Crystal Reports 9.0. • Student Management System "Microsoft Computer Academy (MCA)", Peshawar. Tools: VB 6.0, SQL Server 2000. • Pak Danish Furniture Tools: VB 6.0, MS Access, Crystal Report.  Inventory System  Account Information System  Customer Editing and Information System. • Pakistan Laboratory (Pakistan Medical Center). Tools: VB.Net, SQL Server 2000, Crystal Report. • Shipping Marts Company Import & Export of Different Products from Different Countries. Tools: VB 6.0, MS Access, Crystal Report.  Inventory System.  Account Information System.  Customer Editing and Information System.  Sales and Purchase Information System. • Leama Chemical Pharma Database Design (Support). {Chemical Industry}. Tools: VB 6.0, SQL Server 2000, Crystal Report, Photoshop Show less



Telenor

• Norway
• Telecommunications
• 700 & Above Employee

• Contact Centre Operations Officer

  • Jun 2009 - Jun 2013

  o Looking after 345 (Telenor Pakistan) IVR & retailers help line (345545) operational Issues within a tight SLA & responsible for 345 helpline database operations, Monitoring of database size & disk space in Production. o Responsible for Outbound Calling Solution & resolution of complaints within defined SLA. o Ensure smooth operation of BSS applications required for Call Center such as CRM (Siebel) Chriss XPress, Customer Account Maintenance, NICE call recording solution, Agent Desktop, AVAYA IP Phones, Call Center Reports. o Manage the physical and virtual environment to Thin clients Solution based on VM Ware of 300 plus servers. o Maintaining KPI via HP service manager, resolving Trouble Tickets logged on service manager according to the SLAs agreed achieving 99.9%. o Contact Center Antivirus (Kaspersky) Administration & deploying antivirus policies on laptops, desktops, VM infrastructure & servers. o Avaya support configuration, troubleshooting and installation. o Provide technical support to users and ensure proper maintenance of workstations, printers, & peripherals. Respond to user service requests & expediently resolve trouble tickets to maximize system up time. Deploy new workstations & printers, installing OS, applications, drivers, configuring network properties & hardware. o In-sourcing projects operational support (DiGi Voice + data) in this project voice calls of Bangali Queue of DiGi Telecommunication Malaysia are landing in our Contact center & we are providing the operational support in this project while data solution based on VPN. o Practice server asset management, including maintenance of server component inventory & related documentation & technical specifications information. o Manage the physical environment of the server racks including cable management, documentation, labeling, & configuration of KVM switching for console and remote access. o Manage AD and group policies for Contact Center employees. Show less



Patel Hospital Karachi

• Hospitals and Health Care
• 100 - 200 Employee

• Jr. Software Developer

  • Jul 2008 - Jan 2009

  HIMS (Hospital Information and Management System) Ward & Bed Management Admission & Discharge Management Record Management File Tracking & Management Human Resource Management Machine Interfacing Interfacing of laboratory test machines such as sysmax, daytona thought com port to facilitate faster error free result data. Tools: VB6 and Oracle 9i HIMS (Hospital Information and Management System) Ward & Bed Management Admission & Discharge Management Record Management File Tracking & Management Human Resource Management Machine Interfacing Interfacing of laboratory test machines such as sysmax, daytona thought com port to facilitate faster error free result data. Tools: VB6 and Oracle 9i



Lady Reading Hospital Peshawar

• Application DBA

  • Jan 2007 - Jun 2008

  o Take care of the Database design and implementation o Take care Users Rights. o Reports generate. o Errors Handling. o Perform general technical troubleshooting and give consultation to development teams. o Data Moulding. o Backup and Recovery. o Replication. Tools: SQL Server 2005, Team Lead o Design and implication of Database of Store for Lady Reading Hospital Peshawar. o Design and Programmed front end of Inventory System for Store Lady Reading Hospital Peshawar. Tools: VB Net, SQL Server 2000, Crystal Reports 9.0. Show less