Experience

Torii

• United States
• Real Estate
• 1 - 100 Employee

• Enterprise Customer Success Manager

  • Jul 2022 - Present

  - Directly manage the success of 50 Enterprise Accounts to deliver value across the entire lifecycle - Drive, and lead the renewals process to preserve and improve customer contracts and relationships - Negotiate and execute renewal contracts (in partnership with legal) that align to customer goals - Manage the implementation of new customers by ascertaining customer goals and translating them into an implementation plan - Coordinate and train users on platform usage and best practices - Responsible for the training of users on Torii platform usage and advising customers on best practices for SaaS management and best ways to achieve desired outcomes - Resolve customer issues in coordination with product and support teams - Build and maintain strong customer relationships via high levels of engagement + communication, routine account performance planning and business reviews - Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product; Drive customer advocacy in the form of references, referrals, and case studies - Provide valuable inbound user feedback to internal product teams Show less


Barry's
• United States
• Wellness and Fitness Services
• 1 - 100 Employee
• Senior Instructor

  • Jul 2019 - Present

lululemon
• Canada
• Retail
• 700 & Above Employee
• Educator (Sales Associate)

  • Mar 2019 - Sep 2020


Cisco

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Account Executive

  • Jul 2017 - Aug 2019

• Virtual Sales Account Executive

  • Aug 2016 - Jul 2017

• Associate Sales Representative

  • Jul 2015 - Jul 2016

• Worldwide Sales Associate

  • Jun 2014 - May 2015

Nicholas Landry Events
• Marketing & Event Planning Associate

  • Jun 2013 - Jun 2014

Nordstrom
• United States
• Retail
• 700 & Above Employee
• Sales Associate

  • Jun 2012 - Aug 2012