Experience

Asch Building

• United States
• Retail
• 1 - 100 Employee

• Market Lead

  • Jun 2022 - Present

  - Managed, trained and supported a small group of baristas and Market staff - Cultivated relationships with local vendors to stock the Market and reinforce the Asch Building mission - Addressed customer complaints in a professional and timely manner - Created promotional drinks, specials and events for the Market Division - Maintained inventory of entire front of house supplies and ordered through Mable and Faire - Conducted weekly reports on Market products calculating productivity and sales numbers - Trained staff on Shopify POS system, cash handling & register operations Show less



Texas Parks and Wildlife Department

• United States
• Government Administration
• 700 & Above Employee

• Customer Service Representative

  • Feb 2023 - Aug 2023

  - Responsible for entry-level customer service work including general clerical duties, front desk operations, revenue collection and accounting for daily revenue for Lake Livingston State Park - Provides quality customer service, answers telephones, and provides information and assistance to general public - Processes and distributes incoming and outgoing mail - Performs light maintenance including cleaning and maintaining foyers, restrooms and front desk area - Responsible for entry-level customer service work including general clerical duties, front desk operations, revenue collection and accounting for daily revenue for Lake Livingston State Park - Provides quality customer service, answers telephones, and provides information and assistance to general public - Processes and distributes incoming and outgoing mail - Performs light maintenance including cleaning and maintaining foyers, restrooms and front desk area



Sunday Press

• United States
• Food and Beverage Services
• 1 - 100 Employee

• General Manager

  • Jan 2022 - Jun 2022

  - Managed and trained a team of 15 employees in addition to back of house kitchen staff - Prepared biweekly schedule and handled all staffing issues - Addressed customer complaints in a professional and timely manner - Created promotional drinks, specials and events for the cafe - Maintained inventory of entire front of house supplies and ordered when necessary - Managed and trained a team of 15 employees in addition to back of house kitchen staff - Prepared biweekly schedule and handled all staffing issues - Addressed customer complaints in a professional and timely manner - Created promotional drinks, specials and events for the cafe - Maintained inventory of entire front of house supplies and ordered when necessary



Lake Houston Family YMCA

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Program Manager Membership Experience

  • Jul 2021 - Sep 2021

  - Managed a team of 18 employees including scheduling and team development - Actively worked within the assigned program area, using this time to develop member relationships, improve engagement, evaluate staff, and improve the overall quality of programs. - Maintained all required program records and compiled needed statistics. - Supported the program director with identifying program needs in relation to staffing, program supplies, equipment, etc. - Managed a team of 18 employees including scheduling and team development - Actively worked within the assigned program area, using this time to develop member relationships, improve engagement, evaluate staff, and improve the overall quality of programs. - Maintained all required program records and compiled needed statistics. - Supported the program director with identifying program needs in relation to staffing, program supplies, equipment, etc.



Buffalo Bayou Partnership

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Tour Guide & Visitor Center Attendant

  • Aug 2020 - Aug 2021

  - Greeted visitors and provide detailed information about specific exhibit artifacts and historical information and functions. - Conducted in-depth specialized walking tours of the Cistern complex. - Assisted at the Visitor Center as assigned by promoting the Cistern and its services acting as general liaison between the park and public in person and via telephone and email - Updated social media platforms with engaging posts and stories - Greeted visitors and provide detailed information about specific exhibit artifacts and historical information and functions. - Conducted in-depth specialized walking tours of the Cistern complex. - Assisted at the Visitor Center as assigned by promoting the Cistern and its services acting as general liaison between the park and public in person and via telephone and email - Updated social media platforms with engaging posts and stories



Omni La Costa Resort & Spa

• Hospitality
• 200 - 300 Employee

• Golf Performance Institute Coordinator

  • Jun 2017 - Mar 2020

  - Assisted the Director of Instruction to coordinate all resort golf activities including daily clinics, performance development programs and PGA sanctioned events- Managed multiple instructor schedules, attended to customer inquiries, and prepared payroll- Worked with the Director of Golf to create a monthly member newsletter- Answered multiple phone and email inquiries daily- Initiated from fruition a six week Junior Golf Camp Summer Series which incorporated a week-long overnight camp. This included coordinating all aspects of event such as marketing, sales, registration and communication. Show less

• Beverage Cart Attendant

  • May 2016 - Jun 2017

  - Served food and beverage at San Diego’s largest Resort and Spa- Bartend, cooked, inventoried stock and managed daily sales reports- Up-selled product to increase daily revenue



LEGOLAND California Resort

• United States
• Travel Arrangements
• 400 - 500 Employee

• Performer and Show Captain

  • Oct 2018 - Feb 2020

  - Interacted with park guests both during, and in between all performances - Assisted in maintaining the guest experience by keeping each show as set in rehearsals - Ensured that all costumes are properly care for, and that all props and equipment used are handle and stored correctly - Interacted with park guests both during, and in between all performances - Assisted in maintaining the guest experience by keeping each show as set in rehearsals - Ensured that all costumes are properly care for, and that all props and equipment used are handle and stored correctly



Worldwide Golf Enterprises

• Cashier and Apparel Sales

  • Jun 2014 - Feb 2016

  - Processed multiple sales averaging $1,000 - Inventoried, priced and personally assisted customers for exclusive apparel - Extensive knowledge of up-to-date golf equipment and technology - Processed multiple sales averaging $1,000 - Inventoried, priced and personally assisted customers for exclusive apparel - Extensive knowledge of up-to-date golf equipment and technology



The Coffee Bean & Tea Leaf®

• Singapore
• Food and Beverage Services
• 700 & Above Employee

• Shift Supervisor

  • Jul 2011 - May 2014

  - Managed storefront and team of baristas - Ordered product, conducted inventory control and analyzed daily sales - Managed storefront and team of baristas - Ordered product, conducted inventory control and analyzed daily sales