Sydney Brockbank
Head of Information Systems at Lion Energy- Claim this Profile
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German Professional working proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Eric Swain
Any company that brought Sydney onboard would be extremely lucky to have her. She is a perfect team member. She is very proactive and will jump in and take on new challenges. She is a fast learner, extremely tech savvy, is very bright, a hard and dedicated worker, and has natural leadership abilities. Others enjoy being around her because her kind and cheerful disposition draw them in. I worked with Sydney when she was part of the technical support team at Imagine Learning. While there she learned our products very well, was very customer focused, and so respected by her peers that she was quickly moving into leadership roles. I could not recommend Sydney strongly enough.
Dr. Ralf Grünke
When our office received an inquiry from a popular German YouTube channel, Sydney and a colleague were selected from a large pool of volunteers to grant an interview and engage with a reporter and video crew. As part of my assignment, I had the opportunity to coach her in preparation for this experience. She was very eloquent and witty to begin with and she was also very quick to learn. During the interview, she came across as genuine, caring, and knowledgeable. So far, the video has been viewed more than 1.2 million times and received more than 16,000 likes.
Eric Swain
Any company that brought Sydney onboard would be extremely lucky to have her. She is a perfect team member. She is very proactive and will jump in and take on new challenges. She is a fast learner, extremely tech savvy, is very bright, a hard and dedicated worker, and has natural leadership abilities. Others enjoy being around her because her kind and cheerful disposition draw them in. I worked with Sydney when she was part of the technical support team at Imagine Learning. While there she learned our products very well, was very customer focused, and so respected by her peers that she was quickly moving into leadership roles. I could not recommend Sydney strongly enough.
Dr. Ralf Grünke
When our office received an inquiry from a popular German YouTube channel, Sydney and a colleague were selected from a large pool of volunteers to grant an interview and engage with a reporter and video crew. As part of my assignment, I had the opportunity to coach her in preparation for this experience. She was very eloquent and witty to begin with and she was also very quick to learn. During the interview, she came across as genuine, caring, and knowledgeable. So far, the video has been viewed more than 1.2 million times and received more than 16,000 likes.
Eric Swain
Any company that brought Sydney onboard would be extremely lucky to have her. She is a perfect team member. She is very proactive and will jump in and take on new challenges. She is a fast learner, extremely tech savvy, is very bright, a hard and dedicated worker, and has natural leadership abilities. Others enjoy being around her because her kind and cheerful disposition draw them in. I worked with Sydney when she was part of the technical support team at Imagine Learning. While there she learned our products very well, was very customer focused, and so respected by her peers that she was quickly moving into leadership roles. I could not recommend Sydney strongly enough.
Dr. Ralf Grünke
When our office received an inquiry from a popular German YouTube channel, Sydney and a colleague were selected from a large pool of volunteers to grant an interview and engage with a reporter and video crew. As part of my assignment, I had the opportunity to coach her in preparation for this experience. She was very eloquent and witty to begin with and she was also very quick to learn. During the interview, she came across as genuine, caring, and knowledgeable. So far, the video has been viewed more than 1.2 million times and received more than 16,000 likes.
Eric Swain
Any company that brought Sydney onboard would be extremely lucky to have her. She is a perfect team member. She is very proactive and will jump in and take on new challenges. She is a fast learner, extremely tech savvy, is very bright, a hard and dedicated worker, and has natural leadership abilities. Others enjoy being around her because her kind and cheerful disposition draw them in. I worked with Sydney when she was part of the technical support team at Imagine Learning. While there she learned our products very well, was very customer focused, and so respected by her peers that she was quickly moving into leadership roles. I could not recommend Sydney strongly enough.
Dr. Ralf Grünke
When our office received an inquiry from a popular German YouTube channel, Sydney and a colleague were selected from a large pool of volunteers to grant an interview and engage with a reporter and video crew. As part of my assignment, I had the opportunity to coach her in preparation for this experience. She was very eloquent and witty to begin with and she was also very quick to learn. During the interview, she came across as genuine, caring, and knowledgeable. So far, the video has been viewed more than 1.2 million times and received more than 16,000 likes.
Credentials
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React.js Essential Training
LinkedInFeb, 2022- Sep, 2024 -
UX Foundations: Interaction Design
LinkedInMay, 2021- Sep, 2024 -
Design Thinking: Customer Experience
LinkedInMar, 2021- Sep, 2024 -
Accessibility for Web Design
LinkedInFeb, 2021- Sep, 2024 -
Interaction Design: Interface
LinkedInFeb, 2021- Sep, 2024 -
Interaction Design: Structure
LinkedInFeb, 2021- Sep, 2024 -
UX Foundations: Accessibility
LinkedInFeb, 2021- Sep, 2024 -
User Experience for Web Design
LinkedInJan, 2021- Sep, 2024
Experience
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Lion Energy
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United States
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Renewables & Environment
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1 - 100 Employee
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Head of Information Systems
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Apr 2022 - Present
- Manages all business system integrations including NetSuite, Avalara, Exemptax, ShipHawk, Shopify, NetSuite Analytics Warehouse, Power BI, Bank of America, C.H. Robinson, Bill, and Authorize.net- Customizes NetSuite with Javascript SuiteScripts to optimize systems for company’s needs- Maintains code for portal websites accessing NetSuite through APIs
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Web Developer
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Feb 2022 - Apr 2022
- Acted as primary developer for an internal sales portal using the PERN stack (PostgreSQL, Express, React, and Node) to reduce NetSuite license costs- Wrote REST APIs to enter new customers into NetSuite and retrieve customer, sales order, invoice, inventory, and commission data- Performed user testing and implemented changes to meet sales team’s requirements
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Brigham Young University
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United States
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Higher Education
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700 & Above Employee
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Web Developer
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Jan 2021 - Dec 2021
- Utilized the design thinking process in a team to design user-friendly web pages that implement accessibility standards including problem identification, user interviews, and prototype usability testing - Developed sites to match designer’s mock-ups using Mendix Studio Pro - Wrote custom CSS and JavaScript for desired site appearance and functionality - Utilized the design thinking process in a team to design user-friendly web pages that implement accessibility standards including problem identification, user interviews, and prototype usability testing - Developed sites to match designer’s mock-ups using Mendix Studio Pro - Wrote custom CSS and JavaScript for desired site appearance and functionality
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Imagine Learning
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United States
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E-Learning Providers
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700 & Above Employee
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Customer Care Shift Lead
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Apr 2020 - Apr 2021
- Managed a team of eight Customer Care Agents- Conducted weekly team meetings to motivate, discuss training, and give announcements- Followed up with agents throughout the week on goals and trainingKey Achievements:- Led team to increase average customer satisfaction ratings to 95% through performance evaluations and providing constructive feedback weekly.- Conducted team training on developing efficient workflows, and, as a result, team increased its average issue resolution speed by 90%. Show less
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Customer Care Agent
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Jul 2019 - Apr 2020
- Troubleshooted issues via chats, emails, text messages, and phone calls for customers, and field employees in four different educational products- Recognized as Agent of the Month from a team of 30 agents for 3 consecutive months – measured by efficiency and productivity- Achieved over 95% satisfaction in customer ratings by requesting feedback from customers, providing friendly service, and instructing customers on how to solve future issues
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Greenix
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United States
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Consumer Services
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200 - 300 Employee
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Sales Support Specialist
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May 2019 - Aug 2019
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Research Assistant
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May 2019 - Aug 2019
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Education
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Brigham Young University
Bachelor of Science - BS, Information Systems
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