Experience

The Fulham Group

• United States
• Manufacturing
• 1 - 100 Employee

• Operations/CSR Supervisor

  • Oct 2020 - Present

  - Sole operation specialist for all business with Amazon.com, Amazon Canada and Amazon Direct Import/MDDP. Tasks include not only processing new orders, but also reviewing and disputing chargebacks/shortage claims, problem solving for any operation issues that come up and working closely with our sales rep team & Vendor Manager to ensure everything is running smoothly. - Assisted in original EDI integration with all company accounts thru Quickbooks, SPS and our 3PL.- Head all new customer EDI integrations between Quickbooks, SPS and 3 different 3 PLs.- EDI lead for Quickbooks to Netsuite/Oracle integration. - Vast experience & knowledge of national retail accounts such as Lowe's, Bed Bath and Beyond, Walmart, Home Depot etc. Experience in drop ship, direct import and warehouse orders for all national retail accounts. - Lead on all new retailer set ups on the operations/EDI side.

• Operations Specialist

  • Sep 2018 - Oct 2020



FGX International

• United States
• Manufacturing
• 400 - 500 Employee

• Assistant Operations Specialist

  • Feb 2017 - Sep 2018

  - Communicate with Sales Merchants, Supply Chain and the Distribution Center to ensure all customer orders are prepared and shipped correctly within the timeline the customer provides.- Manage all assigned domestic and international department store accounts.- Review and process EDI orders, key manual orders for independent/off-price accounts, set up new customer accounts, prepare and upload files into the GXS online catalog and proof/approve UPCs for overseas factories.- Assist in monitoring all vendor routing guide changes and updating the system accordingly.



Jessica Ricci Jewelry

• Assistant

  • Nov 2015 - Sep 2018

  - Produce marketing materials for all events and new products. - Maintain office responsibilities, fulfill online and wholesale orders, create invoices, assemble jewelry, maintain retail relationships.- Assist with all social media accounts, create content and build engagement.- Reach out and work with influences and publications to sponsor our jewelry. - Price jewelry and create line sheets for products.- Populate all new online products and oversee back-end website updates and maintenance.- Organize events in the showroom and assist at trunk shows.- Engage with customers and work retail at all sale events.

• Intern

  • Aug 2015 - Nov 2015

  - Responsible for office management, fulfill online and wholesale orders, create invoices, assemble jewelry, produce marketing materials, maintain retail relationships.- Assist all social media accounts, create content and build engagement.- Price jewelry and create line sheets for products.- Populate all new merchandise online and oversee back-end website updates and maintenance.- Organize events in the showroom and assist at trunk shows.- Engage with customers and work retail at all sale events.



Johnson & Wales University

• United States
• Higher Education
• 700 & Above Employee

• Resident Assistant

  • Mar 2015 - Mar 2017

  -Organized and maintained a university residence hall and students. Being a resident assistant at the desk and in the building required management, communication, interpersonal, leadership skills. -Maintained all bulletin boards and fliers with accurate, up-to-date, and useful information by using research, information skills, communication, and creativity. -Counseled students on various personal and academic issues with empathy, listening, and analytical skills. -Attended leadership conferences and class sessions pertaining to life skills.



Hasbro

• United States
• Manufacturing
• 700 & Above Employee

• Consumer Products Intern

  • May 2016 - Aug 2016

  - Responsible for creating a permanent process for sample inventory management based on brand, retailer, and season.- Responsible for consistently updating the 2016 Sell-In Binder.- Daily tasks include sorting production samples, assisting in approvals of pre-production samples, and assisting other departments.- Headed the back to school seasonal retail run for the soft lines licensing department.- Assisted in an audit of Hasbro’s internal system for keeping licensee’s in check.



EXPRESS

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Oct 2014 - May 2015



Cedar Point Amusement Park

• United States
• Entertainment Providers
• 400 - 500 Employee

• Admissions Team Leader

  • Jun 2014 - Sep 2014