Experience

Simpli

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Workplace Experience Manager

  • Sep 2021 - Present

  - Creating and delivering a workplace that cultivates community, wellness and work-life balance for clientele throughout our buildings.- Consistently identifying and attracting new clients through a variety of engagement strategies, both online and offline, such as email marketing, calls and in-person meetings.- Maintaining client relationships with consistent outreach efforts, both online and offline, to strengthen client rapport and build brand awareness.- Promoting Simpli’s technology, experiences and programs with various marketing and sales initiatives to drive tenant engagement and maintain program sustainability.- Ensuring the achievement of company-wide and account specific objectives and targets for Simpli’s programs, technology, services and events.- Developing and executing full-scope creative programs, experiences, and events that support connectivity within a remote or onsite work environment (such as: coordinating wellness programs, interactive activities, virtual/onsite happy hours and traditional events).- Supporting companies and individuals with Concierge Services to provide work-life balance and engagement initiatives.



Bowlero Corporation

• United States
• Entertainment Providers
• 700 & Above Employee

• Sr. Event Sales Representative

  • Oct 2018 - Aug 2021

  - Contribute to the success of the company through group bookings. - Prospect for new accounts, and the selling of the company’s event space. - Account development.- Answer/and make telephone calls to clients and prospects, composing email letters and other correspondence, respond to RFPs, and create and track group sales contracts accurately and in a timely manner. - Maintain sales office records/files, set up billing.- Setting up traces and managing daily tasks.- Represent the company at client and industry-related meetings/gatherings.- Schedule and provide tours of the centers to prospective clients.- Review arrivals and make reservations in property management system.- Coordinate catering for in-house groups.



The Westin Arlington Gateway

• United States
• Hospitality
• 1 - 100 Employee

• Sales and Catering Coordinator

  • Mar 2018 - Sep 2018

  - Contributing to the success of the hotel through group bookings. - Prospecting for new accounts, and the selling of hotel’s meeting space. - Account development.- Answering/and making telephone calls to clients and prospects, composing email letters and other correspondence, responding to RFPs, and creating and tracking group sales contracts accurately and in a timely manner. - Maintaining sales office records/files, set up billing.- Setting up traces and managing daily tasks.- Representing the hotel at client and industry-related meetings/gatherings.- Scheduling and providing tours of the hotel to prospective clients.- Reviewing arrivals and making reservations in property management system.- Coordinating catering for in-house groups using our meeting space.- Assisting in welcoming and checking in guests as needed, as well as other general administrative duties.

• Guest Satisfaction Survey Committee Memeber

  • Jun 2016 - Jun 2018

  - Conduct and Organize G.S.S. Committee Member Meetings.- Set-up and host Thursday morning, Starwood Preferred Guests Receptions.- Strategies on way to improve guests satisfaction scores, as well as associates satisfaction. - Inspect guestrooms to assist Housekeeping in daily functions.

• Assistant Front Office Manager

  • Jan 2015 - Mar 2018

  • Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.• Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.• Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. • Promote Crescent and brand specific marketing programs. • Make appropriate selection of rooms based on guest’s needs. Code electronic keys. Nonverbally confirm the room number and rate. • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.• Verify and imprint credit cards for authorization using electronic acceptance methods.• Accept and record vouchers, travelers checks and other forms of payments. Post charges to guest rooms and house accounts using the computer. • Retrieve messages and communicate the content to the guest. • Retrieve mail, small packages and facsimiles for guests as requested.• Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. • Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.• Comply with attendance rules and be available to work on a regular basis.• Perform any other job related duties as assigned.



Phoenix Park Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Agent

  • Jul 2013 - Dec 2014

  • Process guest arrivals and departures, including all necessary payments. • Handle and coordinate room assignments and pre-arrivals.• Handle guests’ concerns.• Handle and store luggage.• Assist with the check-in and check-out of groups and tours.• Assist other departments as required.• Maintain a safe and clean environment for guests and co-workers. • Process guest arrivals and departures, including all necessary payments. • Handle and coordinate room assignments and pre-arrivals.• Handle guests’ concerns.• Handle and store luggage.• Assist with the check-in and check-out of groups and tours.• Assist other departments as required.• Maintain a safe and clean environment for guests and co-workers.