Sydney Stahler
Customer Experience & E-Commerce Specialist at KonMari Media, Inc.- Claim this Profile
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Topline Score
Bio
Patti N.
It was such a joy working with Syd. She is dedicated, thoughtful and always has the consumer in mind. Syd would be an asset on any team and I would welcome the chance to work with her again.
Jen Splinter
Syd is an amazing asset to any team. She is a quick learner, gets things done quickly and always has a positive attitude.
Patti N.
It was such a joy working with Syd. She is dedicated, thoughtful and always has the consumer in mind. Syd would be an asset on any team and I would welcome the chance to work with her again.
Jen Splinter
Syd is an amazing asset to any team. She is a quick learner, gets things done quickly and always has a positive attitude.
Patti N.
It was such a joy working with Syd. She is dedicated, thoughtful and always has the consumer in mind. Syd would be an asset on any team and I would welcome the chance to work with her again.
Jen Splinter
Syd is an amazing asset to any team. She is a quick learner, gets things done quickly and always has a positive attitude.
Patti N.
It was such a joy working with Syd. She is dedicated, thoughtful and always has the consumer in mind. Syd would be an asset on any team and I would welcome the chance to work with her again.
Jen Splinter
Syd is an amazing asset to any team. She is a quick learner, gets things done quickly and always has a positive attitude.
Credentials
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Customer Service Foundations
LinkedInApr, 2021- Nov, 2024 -
Public Relations Foundations
LinkedInApr, 2021- Nov, 2024 -
The Fundamentals of Digital Marketing
GoogleApr, 2021- Nov, 2024 -
Introduction to Photography
LinkedInJan, 2021- Nov, 2024
Experience
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KonMari Media, Inc.
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United States
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Online Media
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1 - 100 Employee
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Customer Experience & E-Commerce Specialist
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Oct 2022 - Present
New Responsibilities:➝ Assist with researching new products, reviewing samples, working with and onboarding new vendors, and preparing for product launch.➝ Responsible for purchase orders; creating and placing orders, communicating with vendors on availability and shipping, and tracking inventory and deliveries.➝ Proofread and QA new product pages before going live to ensure accuracy of pricing, copy, and merchandising.➝ Active involvement in managing, editing, and entering product descriptions and titles, materials, metafields, tags, etc. into Shopify.➝ Support with curating product selection for social media, promotions, collections, and presentations. Show less
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Customer Experience Associate
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Sep 2021 - Sep 2022
Founded by bestselling author, tidying expert, and Emmy-nominated Marie Kondo – KonMari is a lifestyle brand with a mission to "Organize the World." The brand is built around the KonMari Method™ as mentioned in Marie's book, "The Life-Changing Magic of Tidying Up." Her approach to tidying is rooted in a single question: Does this item spark joy? From a Consultant program to an online shop to a digital tidying course – KMI is the place for products, resources, and tools to cultivate a tidy home and life. Specific Responsibilities:➝ Interact and partner with 3PL to resolve customer issues and manage day-to-day fulfillment of orders.➝ Provide an easy and joyful experience in all interactions with customers to encourage brand loyalty and repeat customers. ➝ Engage with the community by providing tidying advice and finding opportunities to surprise and delight.➝ Communicate with customers via Zendesk platform and track trends using a tagging system.➝ Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the issue, expediting correction, and following up to ensure a joyful resolution.Programs & Platforms Used:➝ Shopify, Zendesk, Returnly, Airtable, 3PL, Box, SurveyMonkey Show less
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Darling Media
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United States
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Media Production
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1 - 100 Employee
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Product Intern
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May 2021 - Aug 2021
Known as the only publication that doesn't retouch women, Darling empowers women through thought-provoking content about self-esteem, character, and purpose, and intentionally displays a diverse, real picture of beauty. Aside from their magazine, Darling also maintains a popular blog, an online shop, influential social platforms, video content, and powerful events. All of which remind women of their worth, true beauty, and purpose. Specific Responsibilities: ➝ Maintained Shopify through creating, drafting, and editing product pages. ➝ Researched and compiled a list of future products and wholesalers. ➝ Improved customer experience by sending handwritten thank you notes to paying customers. ➝ Collaborated with Communications and Partnerships team to market new products. Programs & Platforms Used: ➝ Shopify, Faire, Google Drive, Dropbox Show less
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Breathe & Be Outdoors
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Remote
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Marketing & Operations Intern
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Jan 2021 - May 2021
B&BO encourages women to step outside through organized retreats and meetups led by volunteers ambassadors. In hopes to, "create empowering communities of women, curate exceptional outdoor experiences to enhance mental and physical health, and provide tools and techniques to live more intentionally - outdoors." Specific Responsibilities: ➝ Advanced ambassador program by creating on-boarding materials, designing shareable content for social, and communicating with volunteers. ➝ Generated a content calendar complete with graphics, captions, and hashtags. ➝ Enhanced blog posts through writing, editing, interviewing, updating SEO, and graphic creation. Programs & Platforms Used: ➝ Instagram, Flodesk, Trello, Slack, Canva, Eventbrite Show less
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Mission Eurasia
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United States
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Religious Institutions
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1 - 100 Employee
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Administrative Assistant
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Mar 2020 - May 2021
Founded in 1991 – Mission Eurasia trains, equips, and mobilizes national Christian leaders throughout Eurasia and Israel who are engaging in evangelism, church-planting, holistic ministries, and church growth to transform their countries for Christ. Specific Responsibilities: ➝ Served as first office contact with the public by phone and emails. ➝ Provided donor relations by phone, email, and correspondence as needed. ➝ Organized staff meetings, ME board meetings, prayer meetings, and other functions as requested – keeping adequate records of all events. ➝ Facilitated training of new personnel in procedures. ➝ Arranged travel and provided visa support as requested for groups and ministry staff. Programs Used: ➝ DonorWorks, DonorPerfect, Adobe InDesign, Microsoft Excel, Microsoft Word Show less
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Cladwell
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United States
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Retail Apparel and Fashion
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1 - 100 Employee
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Fashion & Brand Marketing Intern
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Aug 2019 - Jun 2020
Cladwell began with the idea that "better style could be discovered through removing clutter and owning fewer clothes." The Cladwell app guides and teaches women and men how to declutter, find their style, wear everything in their closet, and shop consciously. With the end goal being – smaller wardrobe, bigger life. Specific Responsibilities: ➝ Communicated with app users through Zendesk and social media to answer customer service and personal styling inquiries. ➝ Tasked with designing email newsletters, social media content, and podcast cover art. ➝ Managed online community by interacting with members, posing questions, and moderating the group. ➝ Delivered a social media schedule geared towards our analytics. ➝ Spearheaded collaborating with influencers with paid campaigns and social media features. ➝ Generated contact list for potential podcast guests and followed through with outreach, communication, and scheduling. Programs & Platforms Used: ➝ Instagram, Facebook, Twitter, Pinterest, Later, Buffer, Canva, Stripe, Zendesk, Basecamp, Slack Show less
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Education
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Liberty University
Bachelor's degree, Strategic Communications -
Wheaton North High School
High School Diploma
Community
