Customer Success Manager

• Mar 2023 - Present

Clinical Director

• May 2019 - Feb 2023

- Takes direct referrals through patient intake process - Hands patient off to direct care and follows up to ensure care is being initiated ethically and with patients best interest at the for front of treatment - Collects all patient information and ensures documentation and patient records are organized for direct care staff - Oversees direct care staff to ensure evidence based practices are being implemented. - Coordinates with all company departments to ensure needs of patients, families, and direct care staff are being addressed - Adheres to HIPPA compliance laws - Develops and fosters relationships with insurance teams and direct referral sources - Train’s direct staff on best practices and ensures implementation of evidence based practices are current - Provides mentorship to individuals working towards certification - Monitors all records, staff relations - Addresses conflicts with the goal of patient satisfaction - On-boarding of new direct care staff - Direct training and mentorship of supervisor level care staff Show less

Behavioral Therapist

• Sep 2012 - Dec 2013

Implement behavioral therapies such as DTT, PRT, and Adaptive skills training Implement behavioral therapies such as DTT, PRT, and Adaptive skills training