Experience

Ecofitt Corp

• Canada
• Environmental Services
• 1 - 100 Employee

• Program Manager

  • Jan 2020 - Present

• Program Coordinator

  • Oct 2016 - Jan 2020

  -Program launching, planning, scheduling and budget management.-Manage and maintain client relationships.-Implementing and assisting in the development, commissioning and maintenance of various energy and water efficiency programs.- Maintains reports, records, and program data- Insures program meets quality assurance targets- Coordination and management of field and office staff



Salmat

• Australia
• Advertising Services
• 700 & Above Employee

• Customer Service Agent

  • Oct 2014 - Mar 2015

  As a CSA I handled inbound calls and queries regarding customer accounts, current promotions, and booking and ordering customer rewards. I was able to repeatedly meet Key Performance Indicators while handling inquiries professionally and politely. I was able to quickly discern the members needs and concerns. I was also responsible for customer requested call backs regarding disputes, and follow ups in response to customer needs and concerns. As a CSA I handled inbound calls and queries regarding customer accounts, current promotions, and booking and ordering customer rewards. I was able to repeatedly meet Key Performance Indicators while handling inquiries professionally and politely. I was able to quickly discern the members needs and concerns. I was also responsible for customer requested call backs regarding disputes, and follow ups in response to customer needs and concerns.



TravelSIM Australia

• Australia
• Telecommunications

• Customer Support Representative

  • Mar 2014 - Sep 2014

  As a CSR at TravelSIM I provided telecommunications support over the phone and via email. I was able to do so by having extensive knowledge of mobile phones and their operating systems. This often required explaining steps and processes to customers with little knowledge in a way that was easily understood. I was able to do so in a very patient and kind manner. I was Payment Card Industry and Data Security Standard compliant when handling credit card information and payments. I was also responsible for assisting in following up on Net Promoter Score surveys



Grandview Stud

• Farming
• 1 - 100 Employee

• Stablehand

  • Jun 2013 - Oct 2013

  I saw to the daily care, including feeding and basic health care, of up to 80 horses including foals and those in training. I assisted in the training of valuable race horses, and partook in the sales preparations. I also attended to the cleanliness and general upkeep of the stables. This included the upkeep of the pastures, feed rooms, stables, and general grounds. I saw to the daily care, including feeding and basic health care, of up to 80 horses including foals and those in training. I assisted in the training of valuable race horses, and partook in the sales preparations. I also attended to the cleanliness and general upkeep of the stables. This included the upkeep of the pastures, feed rooms, stables, and general grounds.



HESS International Educational Organization

• Taiwan
• Education Administration Programs
• 1 - 100 Employee

• English Language Teacher

  • 2010 - 2013

  I taught English as a second language to children aged two to thirteen in Taipei, Taiwan. Focusing mostly on the younger age range. During this time I regularly organized and took place in events, such as birthday parties, Christmas plays, holiday performances, and open houses. These were generally for groups of 300 plus. Throughout this time I engaged in positive relations with students, parents, and other teachers. This role required a strong sense of multitasking through report writing, activity planning, and innovative use of the curriculum. This role also required the ability to adapt to and work a new culture.



Pfenning's Organic & More

• Canada
• Food and Beverage Services

• Acting Store Manager, Sales Assistant

  • 2009 - 2010

  I was responsible for the meats and bread departments, including inventory, orders, and general department upkeep and management. As a key holder I regularly opened and closed the store. I assisted in restocking shelves and cleanliness of the store front and backrooms. I regularly assisted in packing food boxes that were delivered to customers. I was responsible for the meats and bread departments, including inventory, orders, and general department upkeep and management. As a key holder I regularly opened and closed the store. I assisted in restocking shelves and cleanliness of the store front and backrooms. I regularly assisted in packing food boxes that were delivered to customers.



Twisted Pine Farm

• Equestrian Coach, Stablehand

  • 2008 - 2010

  I coached children and adults in english style horseback riding. I tended to the horses and general upkeep of the farm, including, feeding, pasture turn-out, and basic health upkeep. I coached the University of Waterloo Equestrian Club students, as well as assisted in the horse shows for the Ontario University Equestrian Association (being a founding member of both). I coached children and adults in english style horseback riding. I tended to the horses and general upkeep of the farm, including, feeding, pasture turn-out, and basic health upkeep. I coached the University of Waterloo Equestrian Club students, as well as assisted in the horse shows for the Ontario University Equestrian Association (being a founding member of both).



St. Joseph's Health Care London

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• Secretarial Assistant

  • 2003 - 2009

  I worked here on three separate occasions, in the summer of 2003 and 2006, and in 2009.I assisted with data entry in multiple medical studies, and assisted with booking medical exams and patient appointments. I kept a record of medical supplies and assisted with re-ordering. I also assisted with general secretarial work and ad hoc duties. I worked here on three separate occasions, in the summer of 2003 and 2006, and in 2009.I assisted with data entry in multiple medical studies, and assisted with booking medical exams and patient appointments. I kept a record of medical supplies and assisted with re-ordering. I also assisted with general secretarial work and ad hoc duties.



Native Plant Source

• Canada
• Environmental Services
• 1 - 100 Employee

• Restoration Ecologist

  • 2007 - 2008

  In this position I attended to general plant care in an organic nursery. This included seed propagation and collectionand repotting and placement of Carolinian plants according to their requirements. I also landscaped, which included the placement and planting of water plants, garden plants, and trees. I was also responsible for the management of invasive species in environmentally sensitive areas, including the removal of invasive buckthorn. I independently managed and prepared plant sales and orders at the nursery and greenhouse. This involved attractive placement of plants through displays and labels.