Manager of IT Operations & PMO

• Apr 2023 - Present

Manager Operations, Business Process Automation

• Dec 2021 - Apr 2023

I managed a 24/7 global technology services team responsible for monitoring, troubleshooting, and enhancing end user applications and business process automations serving HCA Healthcare's/Parallon's revenue cycle functions.

Senior Product Analyst, Strategic Development

• Apr 2021 - Dec 2021

Collaborated with business and technical SMEs to design business process automation use cases for Parallon's HIM and Patient Access business units with the goal of gaining process/resource efficiency and data quality.

Product Analyst II, Strategic Development

• Nov 2019 - Apr 2021

Senior II Information Systems Auditor

• Oct 2018 - Nov 2019

During my 3+ years in Internal Audit, I contributed on audits and consulting assessments for a variety of subjects including clinical and financial systems, U.S. and international division operations, Sarbanes-Oxley compliance, and infrastructure security. This work included interviewing audit clients, designing and performing test procedures, reviewing test work, identifying recommendations, and developing and presenting deliverables to executive leadership across the organization.

Senior Information Systems Auditor

• Oct 2017 - Oct 2018

Information Systems Staff Auditor

• Sep 2016 - Oct 2017

Student Athlete

• Aug 2012 - May 2016

Women's soccer 4 year letter winner (NCAA Division I) Women's soccer 4 year letter winner (NCAA Division I)

Internal Audit Intern

• May 2015 - Jul 2015

CO-OP Business Process Analyst/Technical Writer I

• May 2014 - Jul 2014

Collaborated with business process owners and SMEs to ensure documentation goals were met; Took an active participating role in process planning and training meetings; Identified gaps and opportunities for process improvement; Facilitated discussions to generate viable solutions to gaps/opportunities; Developed and delivered process training to process owners and SMEs. Collaborated with business process owners and SMEs to ensure documentation goals were met; Took an active participating role in process planning and training meetings; Identified gaps and opportunities for process improvement; Facilitated discussions to generate viable solutions to gaps/opportunities; Developed and delivered process training to process owners and SMEs.