Experience

Phillips Entertainment Inc

• United States
• Entertainment Providers
• 1 - 100 Employee

• Operations Supervisor

  • Jan 2023 - Present



Grimaldi's Pizzeria

• United States
• Restaurants
• 300 - 400 Employee

• Hostess

  • Aug 2022 - Sep 2022

  • Greet every guest as they enter the establishment • Open the door as guests enter and exit • Make guests feel comfortable and welcome • Accommodate guests with special needs and requirements • Handle online orders, to-go orders, calls, third-party orders, seat guests in store and organize the in-store waitlist • Provide excellent customer service to all guests • Establish a friendly and inviting relationship with guests and other co-workers • Describe and answer questions about the menu items or other questions from guests • Keep the hostess and restaurant clean Show less



Ron Blank & Associates, Inc.

• United States
• Architecture and Planning
• 1 - 100 Employee

• Webinar Coordinator/ Office Administrator

  • May 2022 - Aug 2022

  -Perform executive-level office tasks, such as email correspondence, calendar management, and client interaction - Moderate and coordinate live webinar events virtually for Architects and design professionals to receive qualifying credentials - Interact with clients via call, email, and virtual meetings to coordinate events, communication, and courses to conduct virtually, in-person, and live -Organize and establish proper communication between client and account managers - Keep up to date on scheduling and calendar organization within the office - Perform daily, weekly, and monthly audits for webinar events -Report credits for Architects and design professionals on a daily, weekly, and monthly basis Show less



The Digital Vault Co

• Remote

• Marketing Specialist

  • Feb 2022 - Apr 2022

  Perform executive level tasks and effective communicate with the CEO prioritize duties. Perform market research for different fields of interest including but not limited too, social media, blog sites, and company outreach. Assist the CEO with delegating tasks and working with a team of other marketing specialists to analyze data and resolve complex issues. Execute tasks with efficiency, accuracy, and precision. Perform executive level tasks and effective communicate with the CEO prioritize duties. Perform market research for different fields of interest including but not limited too, social media, blog sites, and company outreach. Assist the CEO with delegating tasks and working with a team of other marketing specialists to analyze data and resolve complex issues. Execute tasks with efficiency, accuracy, and precision.



Living Spaces Furniture

• United States
• Retail
• 700 & Above Employee

• Product Specialsit

  • Nov 2021 - Feb 2022

  Greet and engage customers and execute sales proficiency using Living Spaces Guest Engagement Model and supporting behaviors. • Developing constructive and cooperative working relationships with others and maintaining them over time. • Complete and demonstrate the ability to effectively execute to company expectations all new hire and ongoing training modules. This includes, but is not limited to the following: • Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials. • Onboarding training modules, including completion of Learning Spaces courses • Analyzing information and evaluating results to choose the best solution and solve problems. • Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. • Answer customers' questions about products, prices, availability, product uses, and credit terms. • Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences. Loss Prevention Communication Organization Time Management • Ensure that the department is “Grand Opening” ready by completing the department’s daily task list. • Plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising. • Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. • Actively support and contribute to the department team, sales team, and store team with the goal of helping the entire team delight guests and achieve revenue targets. • Adhere to all company standard operating policies and procedures. • Entering, transcribing, recording, storing, or maintaining information in written or electronical Show less



Michaels Stores

• Retail
• 700 & Above Employee

• Customer Experience Manager

  • Feb 2019 - Sep 2021

  Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results • Maintained brand standards through assistance in visual merchandising excellence and provided customer service. • Exceeded monthly sales goals and new customer penetration; provided directions to areas of the store, and explained the benefits and features of merchandise valued over $5M • Increased customer base sales by 60% and gross profit by 42% within two years; enlarged store results through add on selling and conversion • Maintained, cleaned, and organized store and stock room, maximizing loss preventions reduction; observed all established company policies and procedures • Processed sales transactions and performed cashier duties applying Point of Sale system; handpicked as a Top 5% Performer in the company • Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations • Prepared and organized all board meeting documents for quarterly meetings and demonstrated law knowledge, communication abilities, and attention to details • Provided administrative support and general office duties with 100% efficiency Show less



SeaWorld Parks & Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Ambassador

  • Jul 2018 - Nov 2018

  Delivered exceptional guest service while providing guests with product information and upselling when appropriate • Greet and interact with guests • Resolved guest issues while assisting guests with product information Delivered exceptional guest service while providing guests with product information and upselling when appropriate • Greet and interact with guests • Resolved guest issues while assisting guests with product information