Experience

One Stop Medical
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Medical Assistant

  • Jan 2020 - Apr 2020


Con Edison

• United States
• Utilities
• 700 & Above Employee

• Customer Service Representative

  • Nov 2015 - Feb 2019

  •Provide high energy in fast pace call center •Manage multiple tasks or initiatives •Provide strong analytical, research, planning, and problem solving abilities •Deliver exceptional customer service experience strategy •Provide assistance with billing and collections •Provide high energy in fast pace call center •Manage multiple tasks or initiatives •Provide strong analytical, research, planning, and problem solving abilities •Deliver exceptional customer service experience strategy •Provide assistance with billing and collections



The Mount Sinai Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Scheduling Coordinator FPA

  • Nov 2014 - Nov 2015

  •Greeted patients, scheduled appointments and updated demographics in the practice management system •Collected and Retrieved referrals or insurance authorizations as required •Initiated reminder phone calls for next day appointments •Processed & Updated HIPPA related paper work and other institutional forms as necessary •Greeted patients, scheduled appointments and updated demographics in the practice management system •Collected and Retrieved referrals or insurance authorizations as required •Initiated reminder phone calls for next day appointments •Processed & Updated HIPPA related paper work and other institutional forms as necessary



Mount Sinai Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Assistant

  • Jan 2014 - Nov 2014

  •Knowledge of Emon for patient letters and referrals •Scanning of legal and patient documents into Epic Media •Scheduled new and established patient follow up visits as required by patients or provider into IDX and Epic patient registration systems •ordering of office supplies for both office and clinical area •Knowledge of Emon for patient letters and referrals •Scanning of legal and patient documents into Epic Media •Scheduled new and established patient follow up visits as required by patients or provider into IDX and Epic patient registration systems •ordering of office supplies for both office and clinical area



JPMorgan Chase

• United States
• Investment Management

• Financial Advisor

  • Jul 2012 - Dec 2012

  • Service and engaged Chase Credit Card customers in a fast-paced call center environment by answering customer inquiries, resolving complex problems with the highest level of customer satisfaction • Offer services and products that enable customers to reach their financial goals. • Assisted clients with questions about the purposes and details of financial plans and strategies

• Research Specialist

  • Dec 2011 - Jul 2012

  • Research and analyze portfolio of mortgage courts docs for loans per Office of the Comptroller of the Currency Independent Foreclosure Review. • Evaluate foreclosure and modifications to determine any financial injury. • Reviewed loan servicing files, supporting documentation, and any other information that may validate or invalidate the mortgage claims



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Customer Service Representative

  • May 1999 - Oct 2010

  • Up sold products and services to meet aggressive objectives. • Researched billing issues, misapplied payments & credits, etc • Adept in conveying the benefits of products/services and generating customer interest. Quickly learned, mastered and sold new product offerings. • Up sold products and services to meet aggressive objectives. • Researched billing issues, misapplied payments & credits, etc • Adept in conveying the benefits of products/services and generating customer interest. Quickly learned, mastered and sold new product offerings.