Experience

ICS Health & Wellbeing

• Wellness and Fitness Services
• 1 - 100 Employee

• Patient Coordinator

  • Sep 2019 - Present

  Part of the patient support team. I take inbound calls from patients wanting to join the programme, wanting to cancel or just general queries. I take the patients information to register them onto our system and liaise with coaches on when appointments are available. If quiet I then do outbound calls to invite patients to join our programme. Part of the patient support team. I take inbound calls from patients wanting to join the programme, wanting to cancel or just general queries. I take the patients information to register them onto our system and liaise with coaches on when appointments are available. If quiet I then do outbound calls to invite patients to join our programme.



Natural Resources Wales

• Cardiff, Wales, United Kingdom

• Facilities operations assistant

  • Jun 2019 - Sep 2019

  Facilities assistant and receptionist, responsibilities included taking inbound calls and emails, Doing safety checks of the building everyday, Organising mail and courier services and booking meeting rooms for colleagues. Facilities assistant and receptionist, responsibilities included taking inbound calls and emails, Doing safety checks of the building everyday, Organising mail and courier services and booking meeting rooms for colleagues.



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Advisor

  • Aug 2018 - May 2019

  During my time at Webhelp I had a number of responsibilities such as taking inbound and outbound calls. These calls included complaint handling, sales and customer care. I was also part of the back office team and helped with admin tasks. During my time at Webhelp I had a number of responsibilities such as taking inbound and outbound calls. These calls included complaint handling, sales and customer care. I was also part of the back office team and helped with admin tasks.