Experience

Coventry University London

• United Kingdom
• Higher Education
• 100 - 200 Employee

• Postgraduate Student

  • Jan 2021 - Present

  MSc Financial Technology



Kait Express

• Manager

  • Nov 2020 - Jan 2021

  I worked as manager for a Courier Services startup in Ghana for Two (2) and a half months before pausing to begin my postgraduate degree in the UK.



Ecobank Ghana Limited

• Corporate Banking Unit

  • Sep 2019 - Oct 2020

  National Service attached to the Corporate Banking Department as part of the Credit Analyst and Regional Corporate units



Ecobank Ghana Limited

• Customer Service Representative

  • Jun 2018 - Jul 2018

  During this period I worked to provide technical support on the ground to Ecobank GH customers on the mobile app. I received daily, numerous complaints and logged and reported them to the appropriate team. Assistance I provided to many customers also went a long way as they also brought back positive feedback and expressed increased satisfaction. I kept a personal target from my previous experience to on board not less than 10 customers a day on the mobile app and succeeded. I also provided assistance for their everyday transactions and problems making sure to leave customers satisfied.



Ecobank Ghana Limited

• Customer Service Representative

  • Jun 2017 - Jun 2017

  My main target for this period was to onboard customers on the Ecobank mobile banking app. I successfully registered numerous Ecobank customers on the application in the first year of its inception. I set a personal goal of at least 10 customers a day and made sure I met and exceeded that limit in spite of all challenges I faced because of the newness of the technology. I provided solutions for customers to the best of my ability and always provided ready assistance on how to operate the app. Making me the designated Mobile banking app representative to the Ecobank Tudu branch during that period.