Experience

LUSH Fresh Handmade Cosmetics - MENA

• United Arab Emirates
• Personal Care Product Manufacturing
• 100 - 200 Employee

• Customer Care Manager

  • Jun 2021 - Present



ScubaTec Diving Center

• United Arab Emirates
• Professional Training and Coaching

• Training Manager - Freelance Scuba Instructor

  • Dec 2019 - Jun 2021

  PADI Open Water Scuba Instructor Speciality Instrictor : -Night Dive -Deep Dive -Search and Recovery Dive -Peak Performance Buoyancy Dive -Dive Against Debris -Project AWARE -AWARE Coral Reef Conservation -Enriched Oxygen (Nitrox) -Emergency First Responder - Primary and Secondary Care Other Diver Specialties : -Equipment Specialist -Underwater Navigator -Wreck Diver -Rescue Diver DAN Professional Insurance PADI Open Water Scuba Instructor Speciality Instrictor : -Night Dive -Deep Dive -Search and Recovery Dive -Peak Performance Buoyancy Dive -Dive Against Debris -Project AWARE -AWARE Coral Reef Conservation -Enriched Oxygen (Nitrox) -Emergency First Responder - Primary and Secondary Care Other Diver Specialties : -Equipment Specialist -Underwater Navigator -Wreck Diver -Rescue Diver DAN Professional Insurance



LUSH Fresh Handmade Cosmetics - MENA

• United Arab Emirates
• Personal Care Product Manufacturing
• 100 - 200 Employee

• Fulfilment Manager, Forecaster and Product Champion

  • Aug 2016 - Jul 2019

  Responsible for the end to end product fulfilment for the MENA Group markets (UAE, Bahrain, KSA, Oman) and superving the partners markets (Kuwait, Lebanon, Qatar) Found innovative solutions and managed the continuous changes in the MENA business scene Slashed logistics costs 75% by : - Reviewing all the ordering and shipment processes - Managing and achieving the move from air freight to sea freight, whilst ensuring the continuation of the supply to all the shops - Training the UAE Logistic team on products specificities AND the UK Manufacturing teams on the logistical requirments of the MENA markets, reducing significantly complicated situations Reduced 60% the global product waste by : - Reviewing and creating new tools for the ordering, whilst training the managers on Stock Control and Ordering - Collaborating with the teams across the business to ensure correct launching of new product, which included Forecasting Saved 50% on costs and reduced the waste by 100% of the local Production Unit by : - Optimizing the Chain Production, training the team for better efficiency - Developping Production Strategies - Exporting ″Made in UAE″ products to other MENA markets



LUSH

• United Kingdom
• Personal Care Product Manufacturing
• 700 & Above Employee

• European Customer Service Trainee Manager

  • Mar 2014 - Jul 2016

  Responsible for the monitoring of the Fulfilment and Exports for France, Belgium, Luxembourg and Netherlands. Opened communication channels for the French Speaking markets and achieved 80% reduction in complaints (both from shops and from manufacturing sides) by : - Reviewing and reorganizing the orders and freight schedules - Creating French newsletter to the shop managers - Raising the Customer Service Experience to 4 stars (out of 5) My achievements saw me promoted to Trainee Manager of the Export Customer Service and Responsible for the European Products Launches



LUSH France

• France
• Personal Care Product Manufacturing
• 100 - 200 Employee

• Shop Manager Val d'Europe

  • Aug 2013 - Feb 2014

  I brought this shop from down the list to Top 5 performant shops in France in 2 months by : - Providing the needed management and training to the team - Developping the business and making the shop profitable (generating minimum 5% profit monthly) - Ensuring a 5 stars Customer Service and Customer Experience

• Shop Manager Paris Renard

  • Nov 2011 - Jul 2013

  I brought this shop from down the list to Top N°1 in 3 months by : - Increasing the LFL by 70% and beating the sales targets by 80%. Awarded with a Team Building trip By Lush UK for Best Increase Peformance Shop in Europe - Providing the needed management and training to the team - Developping the business and making the shop profitable (generating minimum 8% profit monthly)My achievements saw me promoted, within 3 months as Manager Trainer, and 5 months later, I became Coach Manager for the Parisian shops



Asloun's Studio

• France
• Artists and Writers

• Artist Workshop

  • May 2009 - Nov 2011

  I decided to take a break to achieve a dream : being an Artist. I created and Artist Workshop where I realized painted frescoes for professional and private individuals, website illustrations, realization of stage sets, drawings, … I decided to take a break to achieve a dream : being an Artist. I created and Artist Workshop where I realized painted frescoes for professional and private individuals, website illustrations, realization of stage sets, drawings, …



Leroy Merlin

• France
• Retail
• 700 & Above Employee

• Logistic Manager

  • Dec 2007 - Jun 2008

  Managed a 400k€ project by creating a new Logistical platform and supervising the move from the old one, whilst ensuring continuous supply of the shops : - Designed the new platform and negociated with work providers, saving 30% of the estimated costs - Supervised the realization of the works, and achieved the project on time - Set up the new Customer Service Delivery by finding the right provider and negociating the services fees, resulting in 10% savings Managed a 400k€ project by creating a new Logistical platform and supervising the move from the old one, whilst ensuring continuous supply of the shops : - Designed the new platform and negociated with work providers, saving 30% of the estimated costs - Supervised the realization of the works, and achieved the project on time - Set up the new Customer Service Delivery by finding the right provider and negociating the services fees, resulting in 10% savings



Université Paris Cité

• France
• Higher Education
• 700 & Above Employee

• Enseignant universitaire

  • Sep 2001 - Jun 2007

  Physiology, Psychology, Neurosciences, Neuropsychology, Cognitives Sciences, Biology, Occupational Therapy, Beahvior. Physiology, Psychology, Neurosciences, Neuropsychology, Cognitives Sciences, Biology, Occupational Therapy, Beahvior.



Greater Paris University Hospitals - AP-HP

• France
• Hospitals and Health Care
• 700 & Above Employee

• Project Manager in Clinical Research

  • Sep 1999 - Apr 2006

  Reponsible for the implementaion, application and follow-up of the breakthrought clinical trial, that involved for the first time 3 assessements techniques : - Neuropsychological testing to identify the impairment and the efficiency of the rehabilitation program - Functional MRI for mapping the brain network involved in solving problems - Magneto Encephalo Graghy for mapping the timing of the brain network and idntifying which part is affected in the solving problem process Responsible for the data anlaysis, reports, national and international communications Awarded as Invited Speaker in International Neuroscience Conference in Boston, USA