Sybil Xanthiana Gozon-De Jesus
Customer Service Executive at StarHub- Claim this Profile
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English -
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Tagalog -
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Pampango -
Topline Score
Bio
Credentials
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Wireless Network Troubleshooting
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Experience
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StarHub
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Singapore
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Telecommunications
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700 & Above Employee
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Customer Service Executive
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Mar 2013 - Present
Handle billing queries and provide technical support for Starhub mobile, cable, broadband and fiber internet, home phone subscribers. Handle billing queries and provide technical support for Starhub mobile, cable, broadband and fiber internet, home phone subscribers.
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Senior Client and Sales Retail Support
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May 2012 - Feb 2013
Assist customers in all aspects of service fulfillment, demonstrating proficient use of proprietary devices and applications, proactively create enhanced shopping experiences through the use of industry tools and technology. Assist customers in all aspects of service fulfillment, demonstrating proficient use of proprietary devices and applications, proactively create enhanced shopping experiences through the use of industry tools and technology.
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Powerstar Trading Inc.
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Philippines
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Oil and Gas
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1 - 100 Employee
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Territory Sales Manager
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Sep 2010 - May 2012
Territory sales manager for authorized distributor of Exxon Mobile lubricants and chemicals for industrial machinery. Offering a comprehensive range of Mobil passenger vehicle, commercial and industrial lubricants in a variety of packaging from bulk drums to pails. Territory sales manager for authorized distributor of Exxon Mobile lubricants and chemicals for industrial machinery. Offering a comprehensive range of Mobil passenger vehicle, commercial and industrial lubricants in a variety of packaging from bulk drums to pails.
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STARTEK
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China
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Customer Service Officer
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Dec 2008 - Nov 2009
Handle incoming call queues for AT&T Corporate mobile subscribers while also providing support, coaching and feedback for new hire and tenured agents. Handle incoming call queues for AT&T Corporate mobile subscribers while also providing support, coaching and feedback for new hire and tenured agents.
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[24]7
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Netherlands
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Advertising Services
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1 - 100 Employee
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Senior Technical Support Officer
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May 2008 - Nov 2008
To provide customer-friendly and proficient technical support to high speed data customers using phone, email, chat, instant messaging, and other means of communication. Document and escalate issues, and work with other departments, ISPs, or business partners in order to resolve them as quickly and efficiently as possible. To provide customer-friendly and proficient technical support to high speed data customers using phone, email, chat, instant messaging, and other means of communication. Document and escalate issues, and work with other departments, ISPs, or business partners in order to resolve them as quickly and efficiently as possible.
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TeleTech
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Denmark
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Appliances, Electrical, and Electronics Manufacturing
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Technical Support Specialist
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Dec 2005 - May 2008
Manage day to day troubleshooting of residential DSL subscribers and in acting capacity as floor support for new hire and tenured agents. Performing complex wireless and LAN connection issues, oversee escalations and dispatch of tickets. Manage day to day troubleshooting of residential DSL subscribers and in acting capacity as floor support for new hire and tenured agents. Performing complex wireless and LAN connection issues, oversee escalations and dispatch of tickets.
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Education
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2000 - 2005
Angeles University Foundation
Bachelor of Engineering (B.E.), Computer Engineering
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