Sybil Dimkpa Olawale CIPM, ACIPM
Customer Success Manager at Genesis Cinemas- Claim this Profile
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Bio
Credentials
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Supervision Skills - Managing Groups and Employee Interaction
AlisonJan, 2020- Oct, 2024 -
Certified International Project Manager (CIPM)
Chartered Institute of Project ManagementNov, 2019- Oct, 2024
Experience
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Genesis Cinemas
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Nigeria
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Entertainment
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1 - 100 Employee
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Customer Success Manager
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Sep 2022 - Present
Guide clients through the sales process and effectively move them to the support phase, developing personal ties and providing timely value offers. Respond to urgent problems, take on various obligations, and build a mutually beneficial relationship with customers through commercial and business growth, administrative activities, email management, phone sales, and assuring customer satisfaction. KEY ACHIEVEMENTS 1. Optimize cross-functional procedures and boosting customer service capabilities, a team can increase team productivity by 25% and increase business income.. 2. Implementing extremely successful training sessions will increase first-call resolution rates by an astonishing 20%, considerably increasing overall customer satisfaction. 3. Set long-term objectives strategically, create thorough strategies for their implementation, and monitor their achievement to ensure the organization's continued growth and profitability. 4. Evaluate and improve the systems and business processes that are already in place while continually looking for ways to make them more effective and efficient. 5. Effortlessly coordinate business activities to fulfill corporate goals, generating an impressive 98% customer retention rate through skillful problem-solving and the development of long-lasting client relationships. 6. Effectively monitor and manage significant projects while offering insightful assessment of performance data to advise decisions and promote positive outcomes. 7. Demonstrate outstanding financial acumen by meticulously managing the budget and vigilantly monitoring the financial well-being of the business, ensuring stability and sustainable growth. SKILLS * Customer Retention * Client Services *Product knowledge * Exception Written & Verbal Communication * Relationship Management * Analytical Skills * Strategic Planning * Public Speaking * Team Management *Digital Marketing. Show less
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Laquish'a Enterprise
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Port Harcourt, Rivers, Nigeria
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B2B Business Development Executive
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Mar 2020 - Aug 2022
Consistently increase market share and revenue by expertly negotiating and closing deals, consequently increasing overall profitability. Exhibit great communication and cooperation abilities that enable me to flourish in developing strong client connections and fostering cross-functional teamwork. I am positioned to make significant contributions to the company's expansion and market leadership, driven by a strong commitment to achieving great results. KEY ACHIEVEMENTS * Exhibited expertise in doing extensive market research and analysis, resulting in a 15% client base expansion in just two months. Proficiently cultivates and develops client connections, contributing significantly to a 60% increase in repeat business and consumer referrals. * Proven negotiation skills and deal-closing talents have resulted to a 15% revenue increase in the targeted market sector. Collaborates smoothly with cross-functional teams, notably the marketing department, to create and execute targeted campaigns, reaching out to new clients and increasing brand visibility. * Strategic bridge between clients and internal departments, I ensured digital marketing and flawless service delivery was essential while continuously exceeding customers expectation. Show less
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Education
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2013 - 2018
Kenule saro wiwa polytechnic bori, Rivers state
Higher National Diploma, Civil Engineering
Community
