Experience

WEBUY

• Singapore
• Retail Groceries
• 1 - 100 Employee

• Customer Service Lead

  • Nov 2022 - Present



Shopee

• Singapore
• Technology, Information and Internet
• 700 & Above Employee

• • Jun 2022 - Oct 2022

  • Handling any questions and complaints from Shopee Platinum sellers and buyers via call, email, and Live Chat until solved• Analyze and make reports related to user reporting in order to improve services• Be the voice of customers to provide feedback to the company

• • Feb 2021 - Jun 2022

  • Become a mediator between buyers and sellers in the process of product returns and refunds• Make a final decision based on evidence from the seller and the buyer if there is no agreement



Tokopedia

• Indonesia
• Technology, Information and Internet
• 700 & Above Employee

• Customer Service - Fraud

  • May 2018 - Sep 2020

  Handling any complaints from customers regarding fraud such as account abuse, credit / debit card abuse, promo abuse, transaction manipulation and money laundering Handling any complaints from customers regarding fraud such as account abuse, credit / debit card abuse, promo abuse, transaction manipulation and money laundering



PT Aksara Grafika Pratama

• Jakarta Timur, Jakarta Raya, Indonesia

• Customer Service

  • Jan 2016 - Apr 2016

  Handling any complaints on purchasing elementary, junior high and senior high school textbooks in the region Jabodetabek via call or meet user Handling any complaints on purchasing elementary, junior high and senior high school textbooks in the region Jabodetabek via call or meet user



PT Perdana Perkasa Mandiri

• Jakarta Selatan, Jakarta Raya, Indonesia

• Data Entry Specialist

  • Mar 2015 - Apr 2015

  Assigned to PT Jasaraharja as a Computer Operator / Typist using the Microsoft Axapta 2009 application and the ARMES application Assigned to PT Jasaraharja as a Computer Operator / Typist using the Microsoft Axapta 2009 application and the ARMES application



PT Bank Central Asia Tbk (BCA)

• Indonesia
• Banking
• 700 & Above Employee

• ATM Machine Service

  • Mar 2013 - Sep 2013

  Performing services at BCA ATM machines that have problems and also checking periodically according to the designated area Performing services at BCA ATM machines that have problems and also checking periodically according to the designated area