Experience

Metier Food

• Singapore
• Food and Beverage Services
• 1 - 100 Employee

• Senior operation executive

  • May 2023 - Present

   Managing sales data for the sales team  Develop and support execution of projects and ensure timely processes' execution  Lead all sales administrative & operational task to support sales & production team in meeting all assigned targets  Reporting sales and campaign results to Sale manager and other departments as needed  Oversee end-to-end process of sales tracking and operational metrics  Organizing and maintaining sales collateral for access by the sales team  Organizing data and generating deep customer insights to enhance sales force productivity and effectiveness.  Check accuracies of all purchase orders, invoices, relay orders instructions, sales records and compilation of monthly sales reports • Ensure all new membership database are managed and keyed in to storehub system.  Lead instore customers satisfaction (NPS) initiative.  Motivate and drive the performance of sales across all stores.  Supporting the sales team with key planning and operations tasks to support the overall objective of the business  Attainment planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness  Provide pricing and contract support by providing the sales team with high-quality and competitive proposals  Identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency  Handle customer feedback and address customer complaints  Manage day-to-day store operations including inventory management and control- ordering, storing, tracking, monitoring stock levels and stock lost mitigation and ensuring the right amount of stock and bundles are available for sale at all times  Visit retail establishments to ensure efficient and effective management including, stock display, visual merchandising set ups, store cleanliness and other matters if required. Show less



Jovian apparel Sdn Bhd

• Operation executive

  • Feb 2021 - Feb 2022

  Manage day to day operations of JStore, policies and procedures as to ensure high productivity, maximum sales target achievements and optimum customer experience. Solve any in store customers inquiries and issues that aligns with the brand‘s policy and procedure. Maintain and control stock for each products category, stock aging report and STR report. Train newly onboarded store team in full spectrum of retail operation. Identify new potential commercial space for the expansion of store within an outside Malaysia. Prepare sales forecast based on the inventory report, product launching and marketing plan. Show less