Experience

CTC Global Pte Ltd

• Singapore
• IT Services and IT Consulting
• 200 - 300 Employee

• Lead IT Engineer

  • May 2020 - Present

  Serangoon North, IHIS HQ Bukit Merah Central, 1FSS MOHH Building WHC, Pre Fab Building AIC, MND Building Annex B Saints Luke Hospital NUHS CCF @Tuas south CCF @AMK CTF @singapore Flyer +Lead and Set up new deployment project until BAU +Discuss, Present and Execute project +Work closely with finance, Engineer and coordinator to ensure smoothly done +Handle 1st, 2nd and 3rd level troubleshooting. +Ensure Project meets SLA Requirements. + Prepare and… Show more Serangoon North, IHIS HQ Bukit Merah Central, 1FSS MOHH Building WHC, Pre Fab Building AIC, MND Building Annex B Saints Luke Hospital NUHS CCF @Tuas south CCF @AMK CTF @singapore Flyer +Lead and Set up new deployment project until BAU +Discuss, Present and Execute project +Work closely with finance, Engineer and coordinator to ensure smoothly done +Handle 1st, 2nd and 3rd level troubleshooting. +Ensure Project meets SLA Requirements. + Prepare and Manage SLA Report +Plan for team A and team B movements due to Covid Precaution Measure. +Rectify and troubleshoot IT related issues. +Works closely with IHIS, EUC, and vendors (GPC and VSM). +Create, raise and resolve case in FSMS (field service management system) and CSMS +Familiarized with VSM dashboard, GPC-CMS and GPC-EMR system. (Vital Sign Monitoring, Clinic Management System & Electronic Medical Records) +Flagged out abnormalities in the system, and raise, so that vendors can rectify and update during downtime. Patches. +Familiarize with healthcare IT equipment’s, such as: Oximeter, infrared thermometer, blood pressure monitor, Cow and UPS charger, TSC printer etc. +Observe latest patch update accordingly and ensure system runs smoothly +Work with a team of 10 engineers and ensure that engineers have a fair share of working hours and off days. +Did training for teams. As am the 1st Batch for CCF. +PPE Trained +Create roster and assigning engineers for daily Ops +Did Imaging, configure and recovery for all deployment laptop. +Sending daily and monthly reports for Operations. Show less



AsiaPac Technology Pte Ltd (from M1)

• Singapore
• Information Technology & Services
• 100 - 200 Employee

• Information Technology Support Engineer

  • Aug 2019 - May 2020

  Singapore Perform daily onsite repair services on notebooks, desktop, printers basic server setup and it related products Attend to calls and emails in enquiring for all IT products and services distributed by the company. Provide quotation for out of warranty products, damaged hardware by end user. Ordering parts thru individual Navision provided by Fujitsu, Asus and Lenovo. checking and maintaining vehicles, equipment, hydrants and water supplies Schedule and fix… Show more Perform daily onsite repair services on notebooks, desktop, printers basic server setup and it related products Attend to calls and emails in enquiring for all IT products and services distributed by the company. Provide quotation for out of warranty products, damaged hardware by end user. Ordering parts thru individual Navision provided by Fujitsu, Asus and Lenovo. checking and maintaining vehicles, equipment, hydrants and water supplies Schedule and fix onsite appointment with customers. Assigning of appointment the Next Day for Service Engineer. Promptly and accurately update service record into database. Perform rework and upgrade on products and projects management as and when required. Show less



Singapore Civil Defence Force

• Singapore
• Government Administration
• 700 & Above Employee

• Firefighter (National Service)

  • Aug 2017 - Aug 2019

  Singapore Using sophisticated firefighting and rescue equipment promoting fire safety via talks, advice and training sessions inspecting and enforcing safety standards in commercial and residential properties undertaking physical and academic training checking and maintaining vehicles, equipment, hydrants and water supplies



Performance Motors Ltd

• Singapore
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Customer Service Officer

  • Jan 2016 - Jan 2017

  Singapore Interaction with customers to further improve customer service skills Honed driving skills and master function of cars



GREAT EASTERN

• Singapore
• Insurance
• 700 & Above Employee

• Personal Assistant to Life Planners

  • Sep 2014 - Jul 2015

  Singapore Attend seminars and programs to learn about new products and services, and learn new skills Analyze client’s current insurance policies and suggest any additions or changes Perform administrative tasks (i.e. maintain paper records, handling policy renewals and claims) Seek out new prospects and develop clientele by networking to find prospective clients Works closely with customer service staffs and underwriters to obtain binder coverage



Universal Studio Singapore

• Turnstiler

  • Jun 2012 - Mar 2014

  Singapore Admission of guests into the park Took over daily operation as a supervisor when needed