Experience

Instapay Technologies Sdn Bhd

• Malaysia
• Financial Services
• 1 - 100 Employee

• Fraud Analyst

  • Aug 2022 - Present

  ● Support customer & Fraud prevention by monitoring suspicious activities for online , mobile transaction and others. ● Perform risk analysis on transactions to determine if there any fraud pattern. ● Investigate and gather evidence to prepare investigation report. ● Handling dispute management case ● Perform outbound calling to cardholder to confirm transaction. ● Support customer & Fraud prevention by monitoring suspicious activities for online , mobile transaction and others. ● Perform risk analysis on transactions to determine if there any fraud pattern. ● Investigate and gather evidence to prepare investigation report. ● Handling dispute management case ● Perform outbound calling to cardholder to confirm transaction.



UOB

• Singapore
• Banking
• 700 & Above Employee

• Customer Service Officer

  • Apr 2022 - Jul 2022

  ● Responsible for banking and credit card customer ● Ensure highest standard of service delivery to customer. ● Maintain confidentiality of the Bank’s customer and data ● Identifies and handles customer enquiries completely and accurately. ● Resolve customer complaints and problems to the satisfaction of the customer. ● Keep update with current issues in banking environment. ● Responsible for banking and credit card customer ● Ensure highest standard of service delivery to customer. ● Maintain confidentiality of the Bank’s customer and data ● Identifies and handles customer enquiries completely and accurately. ● Resolve customer complaints and problems to the satisfaction of the customer. ● Keep update with current issues in banking environment.