Experience

PASIFIK SATELIT NUSANTARA

• Indonesia
• Telecommunications
• 1 - 100 Employee

• Network Operation & Monitoring Center

  • Dec 2021 - Present

  • Monitored and maintained telecommunications network for stable performance, proactively addressing issues with advanced tools.• Handled network activation, ensuring seamless connectivity and smooth operations.• Utilized strong troubleshooting skills for prompt issue resolution, minimizing downtime.• Managed crosspole leasing capacity efficiently to meet telecommunication demands.• Collaborated with other teams, fostering a cohesive work environment and contributing to project success. Show less

• Customer Support

  • Feb 2019 - Nov 2021

  • Promptly responded to customer inquiries and complaints through various channels, delivering high-quality service.• Handled tickets and resolved customer issues within 48 hours, adhering to SLAs.• Provided accurate information following SOPs for consistent service delivery.• Managed response time efficiently to enhance customer satisfaction.• Verified activation data meticulously, minimizing errors and issues.• Maintained detailed records and facilitated smooth team communication.• Collaborated with other departments to meet customer needs and streamline processes. Show less

• Network Monitoring Center | Research & Develompent

  • Feb 2018 - May 2018

  • Monitoring and maintaining the telecommunications network to ensure its stability and optimal performance. Proactively identifying and resolving any network issues. • Using problem-solving skills to quickly identify and resolve network-related issues, minimizing downtime. • Contributing to the development of MVSAT (Mobile VSAT) applications, utilizing my knowledge in satellite communication technologies • Monitoring and maintaining the telecommunications network to ensure its stability and optimal performance. Proactively identifying and resolving any network issues. • Using problem-solving skills to quickly identify and resolve network-related issues, minimizing downtime. • Contributing to the development of MVSAT (Mobile VSAT) applications, utilizing my knowledge in satellite communication technologies