Experience

FPT Software Malaysia

• Malaysia
• IT Services and IT Consulting
• 100 - 200 Employee

• Solutions Consultant

  • Jan 2023 - Present

  •Attend meeting for initial information gathering and gauging pain point from users.•Write functional and technical story for proposed solution to users•Discuss, plan and execute required task in preparing solution that is modeled based on gathered information.•Communicating across functional team within project for acknowledgement of project insight and task•Team management on delegating and prioritizing resources based on project current needs•Monitoring deliverables and ensuring timely completion of projects•Documentation of project progress and daily standup with stakeholder for project progress report Show less

• Project Team Lead

  • Oct 2021 - Dec 2022

  •Managing the support teams for all Unilever projects.•Product consultant for the system’s functional specifications during BAU operations to avoid business impacts.•Ensure business operation smoothness throughout entire DMS applications.•High level planning on support and project costings.•Working with development team for the maintenance and change request.•Revising “as is” and “to be” application models for the stakeholder and development team.•Prepares workflow and process engines during the project initiations for presentations with stakeholders.•Preparing requirements specifications and its analysis, user story, use cases, UML and all other required technical documents to facilitate the development team.•Focuses on the efficiency of the UI/UX.•Helping tester with the test case plan for UAT.•Close touch with business partner and end users for the improvement plan and gap identifications. Show less

• Software Tester

  • Jul 2017 - Dec 2022

• Customer Service Agent

  • Jul 2017 - Dec 2022