Experience

CTC- Global Sdn Bhd

• Malaysia
• Information Technology & Services
• 300 - 400 Employee

• Technical Engineer (NOC)

  • Jun 2021 - Present

  1. Monitor day-to-day operation for network devices and connectivity to ensure workability. 2. Assist in facilitating external vendor repairs for tickets and installation of network devices. 3. Perform L1 troubleshooting following the procedure given. 4. Work closely with Level 2 Network Support team and act as 2nd level escalation support if required. 5. Provide consistent reporting on network utilization and devices on request. 6. Articulate network-related and troubleshooting should there is any network issue that arises impacting traffic management and network management equipment on hardware and software. 7. Assist network support engineers on department network operation support if required. 8. Handle technical escalation and follow up with leads and level 2 network staff accordingly on the support issue. 9. Responsible to enforce the facility's regulations and safety policies before external personnel enters Network OperationCentre. 10. Perform ad hoc jobs for urgent requests. 11. Executing daily walkthroughs of IT network equipment. Show less



Emerio

• Singapore
• IT Services and IT Consulting
• 300 - 400 Employee

• Network Engineer (NOC)

  • Dec 2016 - Apr 2021

  - Network Analysts are responsible for monitoring and maintaining the NTT Global IP Network (GIN). The GIN network is a tier1 Global Internet - Backbone supporting transit and peering connections across a range of core and aggregation routers as well as DWDM devices. - Primarily responsible for tracking, ownership, resolution, and documentation of all GIN customer and GIN backbone issues via ServiceNow. - Monitor the GIN network using SNMP monitoring software along with various in-house tools. -Troubleshoot and resolve routing/physical layer (layer 1 to layer 3) issues for GIN customers, peers and network infrastructure. - Field calls and emails from customers, peers, Telcos and inter-company organizations. - Interface with other NTT operations centers for escalation and resolution of issues. - Perform scheduling/coordination of all maintenances that affect the GIN network. - Carry out select maintenances on the GIN network. - Basic router configurations utilizing in-house configuration tools. - Responsible for managing vendor tickets related to hardware and software issues. - Responsible for hardware Return Materials Authorization (RMA) disposition for the Global Network. - Perform troubleshooting and fault isolation on the GIN network. Show less



Aexis Technologies Sdn Bhd

• Technology, Information and Internet
• 1 - 100 Employee

• Network Support Engineer

  • Aug 2015 - Dec 2016

  Job Description : o technical support on network issues, troubleshooting and provide solution on network issues o wired / wireless connection setup on customer/client o maintain/monitor the network device. Job Description : o technical support on network issues, troubleshooting and provide solution on network issues o wired / wireless connection setup on customer/client o maintain/monitor the network device.