Experience

Prestisa

• Indonesia
• Manufacturing
• 1 - 100 Employee

• Business Development Supervisor

  • Jun 2023 - Present

  -Create new funnel for new business development program, also the strategic to increase the company's income -Lead the development, planning, and execution of community program to support Executive Partner Channel -Grow and increase number of people to join and incrace downline of the community member Executive Partner -Maintain low rate of member community drop out through out of the box and creative online engagement strategy out -Develop insightful strategy and tactical idea on how to drive transaction in Executive Parner through all community -Maintain daily engagement with community in each channel (broadcast communication, daily interaction with community member) -Create monthly program and campaign for community goals -Coordinate with operational/sales, marketing, content and product team for procuring program and creative campaign generate transaction Show less



SICEPAT EKSPRES INDONESIA

• Indonesia
• Freight and Package Transportation
• 700 & Above Employee

• Supervisor Customer Loyalty Management

  • Jan 2022 - Feb 2023

  - Building strong, long-lasting customer relationships- Monitoring High Value Customers of SiCepat Ekspres (from accounts team)- Monitoring KPI (Key Perfomance Indicator) and help team to reach KPI target- Collect, Monitoring of revenue increase and decrease in high value customers- Effectively communicate and make recommendation benefits marketing to boost revenue of seller- Make visits to identify opportunities and make revenue and entertain High Value Customers of SiCepat Ekspres- Create monthly action plan for Key Account Management - Create weekly report (forecast revenue from High Value Customer)- Create monthly report team (comparison of revenue monthly, achievement, collaboration/iniative marketing) Show less

• Supervisor Data Management (Customer Insight)

  • Sep 2021 - Feb 2023

  -Create project timeline plan in customer satisfaction survey, thematic survey and micro survey-Create surveys & analysis of products and trends in the seller market-Monitor & analyze market trends and present them as accurate and actionable insights for the Customer Loyalty Department -effectively communicate research, and make recommendation to seller for benefits marketing -help customer loyalty management to achieve marketing strategy for HVM's SiCepat Ekspres-Create report analyze from surveys data and present them as actionable Show less

• Customer Relations Officer (Social Commerce)

  • Sep 2020 - Sep 2021

  - Build, strong, long-lasting customerrelationships, maintain (end-to-end complaint handling process to better understand )- Key member management- Key member growth strategy- Create support operational/marketing programs to seller (high value customer) - Monitoring the activities related to the program that has been prepared and sent the program report related to the implementation of the program in modern trade and national key account accurately and timely- Make visits to high value customer to identify opportunities and make revenue, entertained High Value Customer of SiCepat Ekspres (visit 2 sellers in a month)- Big accounts are handled: Dettol & Reckitt Home, Mayora, GarudaFood, P&G, Colgate, BATA, Bayer Health Partner, Jhonson n Jhonson, ESQA, Zaskia Mecca and many more.Achievement: CRO of The Month (2021), CRO of The Year (2021). Show less



Manatua Photography

• Admin Marketing

  • Mar 2019 - Jun 2020

  assisting the marketing team of a wedding photography vendor, promoting the company's goods and services to the clients and negotiation with clients and vendors, and create schedule timeline for wedding and prewedding photoshoot. assisting the marketing team of a wedding photography vendor, promoting the company's goods and services to the clients and negotiation with clients and vendors, and create schedule timeline for wedding and prewedding photoshoot.



OTOMOTO

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Admin Operation

  • Mar 2019 - Apr 2020

  -Managing and updating masterdata of CRM-Keeping track of inventory, drafting and mailing customer corresponden-Providing administrative support to other departments or projects as needed.

• Customer Relationship Management Specialist

  • Mar 2019 - Apr 2020

  Manage customer communication and sales efforts. A CRM in Otomoto Indonesia helps the team win more deals, shorten sales cycles, handling of customer inquiries via whatsapp, email and chat form, and build a consistent, repeatable sales process and negotiation.



Spektrum Unpad

• Indonesia
• Photography
• 1 - 100 Employee

• Freelance Photographer

  • Aug 2016 - Nov 2018

  Spektrum Project Unpad captures smiling faces from campus through graduation ceremonies at Padjadjaran University. The photographers provide clients with high-quality images and a memorable picture day experience from start to finish. Spektrum Project Unpad captures smiling faces from campus through graduation ceremonies at Padjadjaran University. The photographers provide clients with high-quality images and a memorable picture day experience from start to finish.



Mayasi Bento

• Barista

  • Oct 2017 - Jun 2018

  -Preparing and serving hot and cold drinks such as coffee, tea, dessert and speciality beverages. -Cleaning and sanitising work areas, utensils and equipment -Describing menu items and suggesting products to customers -Servicing customers and taking orders -Ordering, receiving and distributing stock supplies -Receiving and processing customer payments -Preparing and serving hot and cold drinks such as coffee, tea, dessert and speciality beverages. -Cleaning and sanitising work areas, utensils and equipment -Describing menu items and suggesting products to customers -Servicing customers and taking orders -Ordering, receiving and distributing stock supplies -Receiving and processing customer payments



PT Megalopolis Manunggal Industrial Development

• Customer Service & Legal

  • Jan 2018 - Apr 2018

  I learned about how each activity is intended to provide customer satisfaction to the tenants of industrial companies located in MM2100 Industrial Estate. Responsibilities may include working with clients who have complaints, orders and assisting with legal support service requests, data entry and office work. I learned about how each activity is intended to provide customer satisfaction to the tenants of industrial companies located in MM2100 Industrial Estate. Responsibilities may include working with clients who have complaints, orders and assisting with legal support service requests, data entry and office work.