Experience

Mega Kulim Pharmacy

• Malaysia
• Retail
• 1 - 100 Employee

• Nutritionist

  • Jun 2022 - Present

  • Provided exceptional customer service by providing nutritional consultation, designing suitable and personalized health plan, promoting health products in accordance to their needs, answering queries, and informing customer on sales and promotion • Proactively addressed and resolved customer complaints, ensuring prompt resolution and maintaining high customer satisfaction • Leveraged tools Canva and CapCut to conceptualize informative infographics, slides, article write-up and educational content for social media such as Tiktok. • Led outlet activities (such as health event and wet sampling) and managed outlet team workload allocation and prioritization • Conducted comprehensive product, nutritional and internal training every 2 weeks for outlet staff • Carry out comprehensive market research to identify emerging trends and customer preferences providing insight for strategic decision making • Kept up to date with the latest industry trends and product knowledge by attending regular training and proactive research Show less



Ministry Of Health, Malaysia (KKM)

• Malaysia
• Hospitals and Health Care
• 700 & Above Employee

• Research Officer

  • Aug 2020 - May 2022

  • Developed food frequency questionnaire and food album to be use for National Survey in Malaysia by the MOH in 2024 • Handled 55,000 food items in 24-hour dietary recall data from National Survey and resolved data-related issues using Microsoft Excel function such as VLOOKUP and PivotTable • Utilized Nutritionist Pro and Statistical Package for the Social Sciences software for data entry of 1200 24-dietary recall and 450 FFQ • Directly participated and coordinated team members in the food album preparation process including planning timelines and logistics requirements, food preparation prior to photoshoot, photoshoot session, album layout, food photo verification and expert review with university lecturers and SME • Wrote 3 abstract, designed scientific poster and infographic using Piktochart, Canva and Microsoft PowerPoint for NIH and NSM Conference • Arranged tentative and logistics requirements for 5 data collection work shop held for 160 nutritionists • Acted as a secretariat and facilitator for data collection workshop, ensuring workshop runs smoothly according to tentative and 160 nutritionists are present on the scheduled date and time • Conducted data collection simulation and answered inquiries from nutritionist during workshop • Prepared and provided 11 data collection materials for the use of 160 nutritionists during data collection • Monitored 160 nutritionists through WhatsApp group and resolved data collection-related issues • Developed FFQ food composition database consisting of almost 600 food items from various Asian food database sources • Demonstrated on how to use Nutritionist Pro software to 20 nutritionists and dietitians from MOH during 2-days food intake data analysis course using Nutritionist Pro software • Handled administrative task of the projects which include keeping track and ensuring proper filing and indexing of project documents • Outlined project timeline and work plan with principal investigator on a weekly and monthly basis Show less



Perabot Yeap Sdn Bhd

• Sales Executive

  • Apr 2017 - Jul 2020

  - Achieved individual sales target for at least RM30,000 per month - Successfully surpassed personal target of RM50,000 for 2 consecutive months - Memorised and understood selling points for nearly 200 products - Maintained monthly sales record while striving to increase sales every month - Provided and maintained excellent customer service and relationship - Resolved customer complaints and issues related to stocks and products - Respond to client inquiries in a timely and professional manner - Handled company’s day to day operations such as price tagging, daily sales report, cash management, stock inventory and outlet cleanliness Show less



Ultra Works Sdn Bhd

• Public Relations and Communications Services
• 1 - 100 Employee

• Healthcare Executive

  • Feb 2020 - Jun 2020

  - Succcessfully transcribed over 20 videos and audios using proper sentences and grammar - Revised and rectified any mistakes before submission to improve legibility by correcting grammatical errors, syntax and punctuation - Assessed content and context accurately in order to translate over 30 public health articles - Checked original text to ensure that translation retains the original material’s content and meaning - Examined translation of technical terms and terminology to verify that they are precise and remain consistent throughout translation revisions Show less