Syaheed Hussin
Team Leader at Complete Human Network- Claim this Profile
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Topline Score
Bio
Ahmad Daniel
Keep up the good work!
Ahmad Daniel
Keep up the good work!
Ahmad Daniel
Keep up the good work!
Ahmad Daniel
Keep up the good work!
Credentials
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Android Enterprise Associate
AndroidDec, 2022- Nov, 2024 -
Amazon Security Awareness
AmazonSep, 2019- Nov, 2024
Experience
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Complete Human Network
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Malaysia
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Information Technology & Services
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1 - 100 Employee
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Team Leader
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Jan 2022 - Present
• Be in charge of running and managing the helpdesk team • Performing real time monitoring to ensure meet SL Target • Performing daily, week, monthly report and call monitoring • Handling escalation for phones, calls, emails and chats • Provide coaching session to all agents • Provide technical solution for windows, mac and mobile devices • Handling managers call back and feedback from users • Weekly meeting with clients • Provide correct information and knowledge towards agents • Managing WhatsApp group (ex-technical support / updating any maintenance and updating apps) • Performing agent schedule / agent monthly performance and appraisal • Call listening and provide regular feedback towards agent Show less
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Startek
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Senior Executive Team Leader
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Sep 2018 - Dec 2021
• Having “pre-shift huddles” to make sure my team members know what their objectives for the day. • Call listening and giving regular feedback to agents on how they can improve on their soft skills. • Regular coaching session for my team growth and development • Monitoring team performance on daily basis and to make sure team members align with company goals • Preparing reports for Manager on performance against KPIs • Ongoing motivation for team to ensure a positive mindset and customer-focused attitude remains throughout • Identifying and addressing any people’s issues, and being a pillar of support for my team members • Contribute to overall customer experience by promoting awareness of any company-wide customer experience initiative • Make best use of resources by effective resource planning Show less
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Startek India
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India
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IT Services and IT Consulting
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700 & Above Employee
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Senior Executive technical support
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Aug 2014 - Sep 2018
Senior Executive Technical Support Senior Executive Technical Support
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PROTON COMMERCE SDN BHD
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Malaysia
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Financial Services
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1 - 100 Employee
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Assistant IT
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Feb 2012 - Jul 2014
• Attending technical support for all proton branch nation wide • Managing company website • Maintaining company asset • Attending technical support for all proton branch nation wide • Managing company website • Maintaining company asset
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Education
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2010 - 2011
Institut Latihan Perindustrian Kuala Langat
Diploma, Intermedia/Multimedia
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