Experience

Wise

• United Kingdom
• Financial Services
• 700 & Above Employee

• User Tech Technician Lead (APAC)

  • Sep 2023 - Present

  Singapore

• User Tech Device Management Support

  • Jan 2021 - Sep 2023

  Singapore



International SOS

• Singapore
• Hospitals and Health Care
• 700 & Above Employee

• Helpdesk Engineer

  • Sep 2019 - Sep 2020

  Singapore International SOS Responsibilities - Solving day-to-day ticket logged in by users via ServiceNow. - Workstation / Desktop / Avaya Softphone set up for new hires. - Assist users to setup email / skype / zoom / okta on mobile phone. - Assets tagging and keeping up-to-date inventory. - Windows 10 migration for users. - Re-imaging of Windows & Mac OS notebooks/workstations. - Liaise with Dell for break-fix when needed. - Troubleshooting hardware and software issues. Software… Show more International SOS Responsibilities - Solving day-to-day ticket logged in by users via ServiceNow. - Workstation / Desktop / Avaya Softphone set up for new hires. - Assist users to setup email / skype / zoom / okta on mobile phone. - Assets tagging and keeping up-to-date inventory. - Windows 10 migration for users. - Re-imaging of Windows & Mac OS notebooks/workstations. - Liaise with Dell for break-fix when needed. - Troubleshooting hardware and software issues. Software mainly being MS Office 2010, Office 365, Windows 7 / 10 and other in-house apps. - Installation of network printers and maintaining the printer address book as per department. - Prepared / test laptops for BCP (Business Continuity Planning) - Remote support via Skype screen-sharing / SCCM Remote during Circuit Breaker period. - Troubleshoot conference rooms when there is issue with audio/video. Show less



Lucasfilm

• United States
• Entertainment Providers
• 700 & Above Employee

• Desktop Support Specialist

  • Jun 2013 - Oct 2018

  Sandcrawler, Singapore Lucasfilm Responsibilities - Solving day-to-day ticket logged in by users. - Account creation and workstation setup for new hires. - Granting approved Active Directory groups permissions. - Assets tagging and keeping up-to-date inventory. - Planning of hardware refresh and desktop team budget. - Liaise with external vendor for break-fix when needed. - Re-imaging of CentOS 7 and Windows workstation. - Software installations and updates. - Configuring Symantec… Show more Lucasfilm Responsibilities - Solving day-to-day ticket logged in by users. - Account creation and workstation setup for new hires. - Granting approved Active Directory groups permissions. - Assets tagging and keeping up-to-date inventory. - Planning of hardware refresh and desktop team budget. - Liaise with external vendor for break-fix when needed. - Re-imaging of CentOS 7 and Windows workstation. - Software installations and updates. - Configuring Symantec encryption (PGP) for all laptops. - Creating self-help articles and documentation on Zendesk. - Color correct monitor calibration for HP Dreamcolor and EIZO monitors. - Troubleshoot hardware and software issues. - Perform hardware upgrades. - Consolidate disposal hardware annually. - Assist in departments shuffle/movement. - Patch and reprovision VMware pools for users to use for Internet Access - Provide support for GSuite applications. Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• VIP Support Engineer

  • Jan 2012 - Apr 2013

  VIP Support Engineer at A*STAR (Feb 2013 – April 2013) These are the projects assigned to me when I was attached to A*STAR: - VIP Support 24/7. - Daily report for ongoing/pending VIP cases status. - Handling legacy machines loans and deployments. - Configuration of VPN on iPad and iPhone for users. - Manage 2 field service engineers to handle normal users’ cases. OOS Engineer for NSSR Project (Nov 2012 – Jan 2013) These are the out-of-scope projects assigned to me:… Show more VIP Support Engineer at A*STAR (Feb 2013 – April 2013) These are the projects assigned to me when I was attached to A*STAR: - VIP Support 24/7. - Daily report for ongoing/pending VIP cases status. - Handling legacy machines loans and deployments. - Configuration of VPN on iPad and iPhone for users. - Manage 2 field service engineers to handle normal users’ cases. OOS Engineer for NSSR Project (Nov 2012 – Jan 2013) These are the out-of-scope projects assigned to me: - Cover engineers that are on MC or leave. - MOM relocation and mass printer setup. - MCCY mass printer setup and secure email configuration. - Out-of-scope legacy printer support for PUB. Field Services Engineer at JTC Corporation (Jan 2012 – Oct 2012) These are the tasks allocated to me when I was attached at JTC Corporation: - Day-to-day operation support, resolving tickets raised in Remedy within SLA. - Escalate cases to relevant team when needed. - Deployment and collection of machines. - Setting up of VPN for users. Show less



Marshall Cavendish Education

• Singapore
• Book and Periodical Publishing
• 100 - 200 Employee

• ICT Executive / Trainer

  • Dec 2010 - Dec 2011

  Singapore Bartley Secondary School Responsibilities These are the tasks allocated to me when I was outsourced at Bartley Sec: - Day-to-day operation support and ad-hoc tasks. - IT equipment and accessories procurement. - Condemnation of old IT equipment. - Photos and videos editing. - Maintaining and updating school website content & design. - E-Posters designs. - Configure and maintain Network Attached Server (NAS) for proper archival. - Troubleshoot and assist staffs’ and… Show more Bartley Secondary School Responsibilities These are the tasks allocated to me when I was outsourced at Bartley Sec: - Day-to-day operation support and ad-hoc tasks. - IT equipment and accessories procurement. - Condemnation of old IT equipment. - Photos and videos editing. - Maintaining and updating school website content & design. - E-Posters designs. - Configure and maintain Network Attached Server (NAS) for proper archival. - Troubleshoot and assist staffs’ and students’ IT problems. - IT-related training for staffs and students. - Loaning of IT equipment to staffs and students. - User accounts management for school website and portal. - Cloning of iMac and MacBooks. - In-charge of school’s Cyber Wellness Program. - E-booking facilities for staffs. - Manage the Technology Assistant to assist users in troubleshooting and any ad hoc tasks. Show less



Heulab

• Software Development
• 1 - 100 Employee

• Onsite Support

  • May 2010 - Sep 2010

  Singapore In-House Responsibilities These are the tasks allocated to me at the company: - Maintain Company’s hardware and software inventory. - Perform software testing for company's product. - Cloning for clients' tablets/netbooks. - Implement centralized management for company's anti-virus. - Configured SQUID proxy server for one of the company's project. - Perform software installation at client side. - Network performance test on client side. - Testing/Diagnostic at… Show more In-House Responsibilities These are the tasks allocated to me at the company: - Maintain Company’s hardware and software inventory. - Perform software testing for company's product. - Cloning for clients' tablets/netbooks. - Implement centralized management for company's anti-virus. - Configured SQUID proxy server for one of the company's project. - Perform software installation at client side. - Network performance test on client side. - Testing/Diagnostic at client side when issues arise. LearNet Project at SAFTI MI I was attached to SAFTI MI to support the LearNet Project: - Act as a liaison between Heulab and SAFTI MI. - Day to day support for company's installed software. - Conduct tests with other vendors to determine reliability and performance of software. - Create and maintain user accounts for the software. Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technology Assistant

  • Jan 2009 - Apr 2010

  Singapore HP (ITSS Project) Responsibilities These are the tasks allocated to me during my time at Bendemeer Secondary School:- - Reset/Revoke/Assign Token (Smart Card) - Cloning/Installing/Troubleshooting of Desktops and Notebooks. - Maintaining of VPCC (Virtual PC Client). Using of VMWare & NEC Thin-Clients. - Installing/Troubleshooting and Changing of Laser Printer/Inkjet Printer toner/Ink Catridge. - Wall-to-wall Inventory. - Label tagging for all hardware. - Installation of… Show more HP (ITSS Project) Responsibilities These are the tasks allocated to me during my time at Bendemeer Secondary School:- - Reset/Revoke/Assign Token (Smart Card) - Cloning/Installing/Troubleshooting of Desktops and Notebooks. - Maintaining of VPCC (Virtual PC Client). Using of VMWare & NEC Thin-Clients. - Installing/Troubleshooting and Changing of Laser Printer/Inkjet Printer toner/Ink Catridge. - Wall-to-wall Inventory. - Label tagging for all hardware. - Installation of Windows OS and other necessary software requested by the teachers. - Updating of Anti-virus and removal of virus on infected systems. - Configuring of Lotus Notes for the Principal, Vice-Principal and Administration Managers. - Doing backup for the servers. Show less



Singapore Army

• Singapore
• Armed Forces
• 700 & Above Employee

• Regimental Policeman

  • Sep 2004 - Sep 2006

  Singapore Guard Commander at SAFTI Military Institute - Manage a team of 13 men for camp security detail



Nucleus Software

• Software Development
• 700 & Above Employee

• Intern

  • Jun 2003 - Oct 2003

  Singapore Nucleus Software (Internship) Responsibilities I was assigned the following tasks during my internship:- - Technical support, answers to users’ current problem or an open ticket. - Troubleshooting of hardware and software on Windows workstations. - Installation of windows & other software on workstations. - Configuring and backup of email client such as Microsoft Outlook and Outlook Express. - Daily checks for Windows update and anti-virus update. - Setting of CMOS… Show more Nucleus Software (Internship) Responsibilities I was assigned the following tasks during my internship:- - Technical support, answers to users’ current problem or an open ticket. - Troubleshooting of hardware and software on Windows workstations. - Installation of windows & other software on workstations. - Configuring and backup of email client such as Microsoft Outlook and Outlook Express. - Daily checks for Windows update and anti-virus update. - Setting of CMOS password on workstations. - Change or reset user account passwords as and when required. - Purchase computer parts when required. - Setting up of network printer on workstations. - Monitoring of in-house application to check for outdated Windows workstations. - Generate report on the software & licenses issued to the workstations. Show less