Experience

Melissa Shoes

• United Kingdom
• 1 - 100 Employee

• Sales Associate

  • Mar 2021 - Present



EF International Language Campuses

• Education Administration Programs
• 300 - 400 Employee

• Activity & Accommodation Coordinator

  • Oct 2020 - Feb 2021

  • Answered phones in a timely and professional manner, addressing questions, taking messages, and forwarding calls. • Maintained student’s files, properly storing and maintaining personal information.• Monitored student’s behavior during activities, effectively handling discipline situations and encouraging positive behavior. • Communicated with parents, staff, and teachers regarding student or program issues, disciplining, or any personal issues.• Provided clear instruction to activity and program participants to deliver fun and safety• Planned daily activities schedule for the assigned group and facilitated smooth transitions for on-time arrival. • Basic Finance• Social Media Marketing• Website (E-Catalog) Marketing• Locating student’s in a home that is secured • Commuting with the Host Family and liaise with them details of the students• Having a close relationship with the customer to make their journey memorable• Kept reception area clean and neat to give visitors positive first impression.



Big Heart Student Care

• Student Care Teacher

  • Mar 2020 - Sep 2020

  • Created and developed lesson plans according to students' academic needs, including both group and individual work. • Kept students on-task with proactive behavior modification and positive reinforcement strategies• Classroom Management • Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs. • Promoted physical, mental, and social development by implementing classroom games and outdoor recreational activities.

• Camp Coordinator

  • Jun 2019 - Feb 2020

  • Answered phones in a timely and professional manner, addressing questions, taking messages, and forwarding calls. • Supervised, guided, and assisted students during crafts, art projects, games, and other activities to provide developmental stimulation.• Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior. • Maintained camper files, properly storing and maintaining personal information.• Communicated with parents, staff, and teachers regarding children or program issues, disciplining or expelling campers when required for good of the community. • Transported and escorted program participants to and from activities and on field trips. • Provided clear instruction to activity and program participants to deliver fun and safety. • Planned daily activities schedule for the assigned group and facilitated smooth transitions for on-time arrival. • Basic finance



The Great European Carnival Limited

• Hong Kong
• Entertainment
• 1 - 100 Employee

• Games Supervisor

  • Dec 2017 - Dec 2019

  • Eliminated customer service issues by quickly resolving disputes and correcting problems. • Maintained excellent attendance record, consistently arriving to work on time. • Resolved conflicts and negotiated mutually beneficial agreements between parties. • Solving issues between the staff or customers and resolving the issues on the spot.• Carrying inventory • Build-Up & Tear-down



Le Meow Cat Hotel

• Singapore
• Individual and Family Services

• Assistant

  • Aug 2019 - Nov 2019

  • Worked closely with manager to provide effective assistance for specific aspects of business operation. • Worked closely with coworkers to strategically plan for company growth. • Greeted guests with friendliness and professionalism. • Maintaining the cleanliness of the loft. • Assisting the guest's needs.



Anna Nucci

• Singapore
• Apparel & Fashion

• Sales Consultant

  • May 2019 - May 2019

  • Implemented up-selling strategies, encompassing recommendations of accessories and complementary purchases.• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Provided pricing information to customers regarding specific products.• Demonstrated products to show potential customers benefits and advantages and encourage purchases. • Applied knowledge of the market and a full range of innovative and unique products to meet customer needs, expanding the company's customer base.• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions. • Maintained organized, presentable merchandise to drive continuous sales. • Provided sales and customer service assistance to walk-in traffic



Mount Faber Leisure Group (One Faber Group)

• Attraction Management

  • Jun 2018 - Nov 2018

  • Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members. • Maintained high levels of efficiency during training by taking detailed notes and asking questions. • Tracked and recorded expenses and reconciled accounts to maintain accurate, current, and compliant financial records. • Learned new materials, processes, and programs quickly to maximize performance. • Reported back to instructor and management to receive day-to-day tasks and responsibilities. • Resolved conflicts and negotiated mutually beneficial agreements between parties. • Maintained excellent attendance record, consistently arriving to work on time.



Crabtree & Evelyn

• United Kingdom
• Personal Care Product Manufacturing
• 200 - 300 Employee

• Trainee

  • Nov 2016 - Dec 2016

  • Maintained high levels of efficiency during training by taking detailed notes and asking questions. • Learned new materials, processes, and programs quickly to maximize performance. • Shadowed senior team members to learn all related jobs. • Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members. • Kept reception area clean and neat to give visitors a positive first impression. • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels. • Approached browsing customers to initiate conversations to determine buying preferences. • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction. • Employed strategic tactics such as cross-selling and upselling to drive sales.