Experience

Telecommunication Engineering College

• Malaysia
• Telecommunications
• 1 - 100 Employee

• Talent Acquisition Executive

  • Dec 2022 - Present

  Conducting full spectrum of recruitment process. Screening up to 20 resumes per week and arranging for interview process. Conducting full spectrum of recruitment process. Screening up to 20 resumes per week and arranging for interview process.



Student Affair and Development Division, IIUM

• Course Facilitator

  • Jan 2019 - Jun 2022

  Teaching designated curriculum for 2 hours session every week to 50+ students at the undergraduate level. Providing pastoral care to students resulted in 90.76% students satisfaction score the previous semester. Teaching designated curriculum for 2 hours session every week to 50+ students at the undergraduate level. Providing pastoral care to students resulted in 90.76% students satisfaction score the previous semester.



Institut Latihan Perindustrian Ipoh

• Psychology Officer

  • Feb 2022 - May 2022

  Developed social media platforms for the unit in educating 400+ people regarding psychology and counseling. Conducted classes and workshop for 1 hour 30 minutes session every week to 48 students at certificate level. Coordinated 20 students from Student Representative Council on proposal making and protocol for 10 big programs entire semester. Developed social media platforms for the unit in educating 400+ people regarding psychology and counseling. Conducted classes and workshop for 1 hour 30 minutes session every week to 48 students at certificate level. Coordinated 20 students from Student Representative Council on proposal making and protocol for 10 big programs entire semester.



UA Services Sdn. Bhd.

• Content Administrator

  • Feb 2021 - Jun 2021

  Established a strong social media presence by creating 24 media and articles for 2 different Facebook pages. Improved content management by planning monthly posting with 2 online archive platforms. Established a strong social media presence by creating 24 media and articles for 2 different Facebook pages. Improved content management by planning monthly posting with 2 online archive platforms.



Scicom MSC Bhd

• Customer Service Executive (Shopee)

  • Sep 2020 - Dec 2020

  Assisted 90+ customers daily on inquiries regarding online merchandise or service orders through live chat. Collaborated with teammates to sustain the Service Level Agreement to be above 95% all the time. Escalated queries or unresolved issues to respective teams in fixing the matters within 24 hours. Assisted 90+ customers daily on inquiries regarding online merchandise or service orders through live chat. Collaborated with teammates to sustain the Service Level Agreement to be above 95% all the time. Escalated queries or unresolved issues to respective teams in fixing the matters within 24 hours.



IIUM.FM

• Malaysia
• Entertainment Providers
• 1 - 100 Employee

• Radio Announcer

  • Sep 2018 - Dec 2019

  Operated Enco DAD software in sorting more than 1000 songs and Public Service Announcements for online radio. Created the only Malay speaking program called Dondang Sayang for 3 consecutive semesters. Led every interview session throughout the program with over 60 internal and external guests. Operated Enco DAD software in sorting more than 1000 songs and Public Service Announcements for online radio. Created the only Malay speaking program called Dondang Sayang for 3 consecutive semesters. Led every interview session throughout the program with over 60 internal and external guests.