Paralegal

• Dec 2022 - Present

Fraud Servicing

• Aug 2022 - Dec 2022

Bookseller/Barista

• Mar 2020 - Jul 2022

• Provide guests with exceptional service by meeting expectations through café orders, book sales, and other services • Memorize 100+ combinations of coffee, tea, and other beverages per guest request • Conduct and complete 75+ transactions on point of sale system each day • Maintain a safe work environment by complying with company's sanitation regulations, Philadelphia Department of Public Health standards, and new Covid-19 protocols • Improve quality results by studying, evaluating, and re-designing processes; implementing changes while maintaining and improving the store's appearance • Train new hires on company culture, procedures, and practices

Bookkeeper/Assistant

• Nov 2020 - Mar 2021

• Developed invoices, wrote letters, and proofread client memos, fostering a culture of error-free communication • Performed reconciliations of bank and credit card statements for 250+ companies in QuickBooks • Updated and maintained QuickBooks accounting software and other files to accurately reflect clients' financial records • Managed employee calendars to schedule and organize meetings with clients • Excelled within a fast-paced environment with continuously changing tax regulations due to Covid-19