Experience

NRT Technology Corp.

• Canada
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Network Operation Center Specialist

  • Nov 2022 - Present

  Toronto, Ontario, Canada • Provide Tier 2 service for all the customer line of business and 24/7 network monitoring of the live services, servers and applications using Network Monitoring Software PRTG. • Act as Help Desk with first level support to the end user. • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, system and key processes, reviewing system and application logs, and verifying completion of scheduled maintenance and monitor daily… Show more • Provide Tier 2 service for all the customer line of business and 24/7 network monitoring of the live services, servers and applications using Network Monitoring Software PRTG. • Act as Help Desk with first level support to the end user. • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, system and key processes, reviewing system and application logs, and verifying completion of scheduled maintenance and monitor daily backups. • Acts as system/network administrator for routing, switching, load balancer and firewall technologies. • Interface with Security Event and Incident Management (SEIM) system to identify cybersecurity problems, security vulnerabilities and participate in security audits. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Experience Salesfloor Associate

  • Jul 2021 - Present

  Canada



Seneca Polytechnic

• Canada
• Higher Education
• 700 & Above Employee

• IT System Analyst

  • Jan 2021 - May 2021

  North York, Ontario, Canada Evaluate identified issues with an assessment team; determine options, recommendations, and the best approach to resolution. Plan project schedules and define the resource requirements to execute on projects. Continuously support and manage projects to completion. Identify risks and issues, take appropriate actions for resolutions, and escalate as needed. Conduct installation development, validation, and implementation. Work with other developers to collaborate and coordinate… Show more Evaluate identified issues with an assessment team; determine options, recommendations, and the best approach to resolution. Plan project schedules and define the resource requirements to execute on projects. Continuously support and manage projects to completion. Identify risks and issues, take appropriate actions for resolutions, and escalate as needed. Conduct installation development, validation, and implementation. Work with other developers to collaborate and coordinate deliveries. Adhere to coding standards, solution approach, effort estimates. Ensure that the quality and consistency of all deliverables are of the highest standard. Facilitate code walk-throughs to ensure that the work in progress is aligned with designs. Lead project reviews with ITS management and present ongoing project progress. Ensure that test plan requirements and execution are complete, inclusive of load testing and creation of test cases. Review all known defects that have not been resolved and ensure that they will not negatively impact planned systems. Assist in the Request for Change (RFC) process, support implementation validation, and sign off Show less