Scheduling Department Manager

• Dec 2018 - Present

• Contact members of private country clubs in various states to schedule portrait sittings for clubs’ membership recognition programs • Direct communication with club contact personnel to secure EA Photography’s partnership with the club, address any issues, and answer any questions regarding the program • Oversee and manage 20 part time employees in a call center setting; create a weekly work schedule, coordinate daily call assignments, track performance, and hold weekly department meetings to discuss club member responses, project success, and brainstorm team improvement • Assist the owner of the company and business/project development departments; run and record progress reports, attend weekly department head meetings, and forecast future progress • Coordinate and communicate photography schedules for 10 photographers and sales personnel at clubs in various states Show less

Nanny

• Apr 2018 - Dec 2018

Dispensary Agent

• Apr 2018 - Dec 2018

Verify customer identification and/or medical recommendation upon check in • Sales and up-sale of product, knowledge of up to 1200 different cannabis products and holistic medicinal benefits • Ensure customer satisfaction of product and store experience; maintain an appropriate level of professionalism while building a rapport for both first time and returning customers • Manage inventory, stocking, and maintaining cleanliness and display of each area within the facility Verify customer identification and/or medical recommendation upon check in • Sales and up-sale of product, knowledge of up to 1200 different cannabis products and holistic medicinal benefits • Ensure customer satisfaction of product and store experience; maintain an appropriate level of professionalism while building a rapport for both first time and returning customers • Manage inventory, stocking, and maintaining cleanliness and display of each area within the facility

Behavioral Health Technician

• Aug 2017 - Apr 2018

• Provide compassionate and protective care to residential care patients and short-term detox patients while ensuring a safe and clean home setting for six patients per group home • Ensure patients participate in therapeutic groups and activities while following a program schedule throughout each shift • Provide proper documentation on each patient throughout the shift and resolve any crises as necessary • Work closely with all members of D'Amore staff including operations, administrative, counseling, and medical to facilitate all day-to-day performances in a professional and productive way Show less

Mental Health Counselor

• Apr 2015 - Aug 2017

• Provide adult group home residents with direct care and protective supervision throughout the shift; provide a safe and clean environment for each client in group home or crisis stabilization home • Ensure that all clients actively progress with skills and goals needed for independent living; assist clients based on their needs in succeeding these goals. Maintain proper documentation on each client throughout the shift for billing and progress note purposes • Take role of mentor as needed for clients; interact with clients in day-to-day activities and provide guidance as needed. Provide therapeutic options and coping strategies to clients experiencing emotional crisis • Attend all training, staff meetings, and supervision; as necessary Show less

Behavioral Health Intervention Services Counselor

• May 2016 - Sep 2016

Patient Services Coordinator

• May 2015 - Sep 2015

Front Office Supervisor

• Aug 2009 - Apr 2015

• Planned, directed, and oversaw operations of daily tasks for 12 guest service agents. • Checked-in and out of guests for 193 hotel rooms, directed all phone calls, and made reservations • Reviewed incoming groups, special events, and corporate client's reservations to provide appropriate attention and accommodations to these VIP groups • Oversaw and directed all guest requested duties to bell staff, housekeeping, and maintenance • Worked directly with all customer comments, questions, and concerns to maximize guest comfort and resolve issues with minimal disruptions while maintaining good customer relations Show less

Call Center Supervisor

• Jan 2011 - Aug 2014

• Oversaw 30 employees to maintain production, competency, and professionalism in the workplace • Trained new employees on how to make proper recruitment calls and take proper notes in the database • Re-built the employee training manual and software tutorial • Attempted contact to prospective students via telephone, text, email, and social networking to determine their college plans and goals. Encouraged students to consider the University of Dubuque and to visit, apply for admission, and contact academic professors or athletic coaches Show less