Experience

HobSpace

• India
• Education Administration Programs
• 1 - 100 Employee

• Customer Service Team Lead

  • Aug 2021 - Present

  Communicate effectively with team members, ensuring the delivery of business information Take responsibility for the development of all team members, ensuring that their skills and knowledge are kept up-to-date and relevant Ensure that all team members comply with shift allocations and scheduled activities, enabling the achievement of contact centre targets Conduct monthly 1-2-1 meetings with all team members, ensuring that constructive feedback is delivered on current performance levels Monitor customer contact, ensuring that team members receive feedback and areas for improvement are highlighted Motivate team members to achieve targets, contributing to organisational incentive and motivational activities Support team members in the improvement of their skills and abilities Conduct regular team briefing sessions within agreed timescales, ensuring that all relevant information is cascaded to team members Conduct side-by-side coaching in order to ensure that key business targets are being achieved by all team members Develop and execute plan to ensure continuity of customer service process delivery in the event of unplanned absence of team members (including self) Show less



Inchcape Shipping Services

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Specialist

  • Apr 2019 - Apr 2020

  Esclation handling if customer have issue Web checking process Information flow for jalesh cruise Guiding passenger about travelling Esclation handling if customer have issue Web checking process Information flow for jalesh cruise Guiding passenger about travelling



Tcube holiday

• India

• Travel Manager

  • Oct 2017 - Mar 2019

  Visa process for each country Hotel reservations Land packages deal Solve customer query Maintain excel sheet Search and explore place for client Visa process for each country Hotel reservations Land packages deal Solve customer query Maintain excel sheet Search and explore place for client



Getit Infomedia

• India
• IT Services and IT Consulting

• Customer Relationship manager

  • Feb 2011 - Apr 2013

  To coordinate with central CRM and regional team for activities related to sales forms Handling a team of 22 tele calling executives To respond inbound email / telephonic sales inquiries Leads generation through references from existing customers Generate appointments for Relationship Managers. To send proposals based on inquiry details and closing the deals To resolve customer query / issues and escalate to respective department Manage ERP and EDMD entries Handling Customer Queries To prepare timely MIS reports submitting daily, monthly report for higher management.. Responsible for solving client queries Show less



BharatMatrimony.com

• India
• Technology, Information and Internet
• 400 - 500 Employee

• Customer Services

  • Jun 2009 - Dec 2010

  Calling & closing up privileged & Elite packages Managing walk-in & inbound calls from opening to closing level Upgrading existing basic package client to privileged & Elite packages Generating leads form other matrimonial source. Eg: News Paper Keeping proper follow up of call back & appointments allocated to Relationship managers. . Uploading, Documentation and verification of profiles. Calling & closing up privileged & Elite packages Managing walk-in & inbound calls from opening to closing level Upgrading existing basic package client to privileged & Elite packages Generating leads form other matrimonial source. Eg: News Paper Keeping proper follow up of call back & appointments allocated to Relationship managers. . Uploading, Documentation and verification of profiles.